Our experience with this property was extremely disappointing. Despite arranging a late check-in and receiving the door and key safe codes in advance, we arrived to find no keys in the safe, leaving us completely unable to access the accommodation we had already paid for.
The situation was made even worse by the fact that both emergency contact numbers were non-functional - one rang the phone at the reception desk, and the other went unanswered despite multiple attempts. With no support available and nowhere to go late at night, we were forced to pay for last-minute accommodation elsewhere.
The complete lack of access, assistance, and accountability made this an incredibly stressful and unacceptable experience. I would not recommend this property to anyone.