R
with Partner
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
The property facilities are good and innovative and offers fun areas. The restaurant Les Palmes at the Quebec Inn hotel (different location than this MUST hotel) for example should be offering reduced prices for those staying at this hotel. Fun restaurant.
But then comes this MUST hotel's restaurant management and my observation is that the staff at the restaurant are lifting the manager up in terms getting customer satisfaction.
Paper plates is OK. Plastic cutlery is major NO NO. It's like the manager has not put himself in the shoes of the customer to experience the food with this cutlery. Metal cutlery is available but only available on demand from the kind restaurant servers.
Felt like a Gen Z kind of operation with half-ass management work.
This hotel is at the low scale of the JARO list of hotels. Some rooms in this MUST hotel are a labyrinth to reach. Almost like a fun experience but gives poor impression on arrival. Everything else is high quality.
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