The hotel needs updates. Many things were out of order for either all or part of our stay. There is only one ice machine in the hotel and it wasn’t working. A luggage lift is required to access the floors with wheeled luggage or a luggage cart but it was finicky and did not work when we arrived. Our shower drain was not working and we had to have it fixed. The coffee pot in our room did not work. The cleanliness was slightly below average. The pool area was nice but the pool deck was extremely slippery. The lifeguards also enforced “rules” on patrons speaking languages other than French but did not correct improper behavior by several groups of pre-teens speaking French. The parking situation was also well below average. The parking lot was not properly cleared and there was several inches of snow and ice everywhere. The room was small and a bit cramped, but it did have Murphy beds which we chose not to fold up. Overall the hotel met our needs but we are unlikely to stay there again.

The amenties in the hotel were excellent , it is a bit dated and the main floor is a bit confusing first . I did find the room wasn’t cleaned great and even after a couple of days they never do much of a cleaning besides towels. Either way we will go back again !! Loved it for the kids.

Overall great experience for the kids. So much for them to do at all times. Worth the stay!

The pool, playground and scheduled activities were great for the family

room was clean upon arrival. staff was friendly, spoke English.

Friendly staff

Staff, amenities, room was clean. Food service was quick & affordable. You feel like you left for the south!

Great hotel and staff!

Everything

Room was clean. The staff were very welcoming. This is a hidden gem.

Clean room and good facilities

The room was clean- perfect for the 6 of us being together. Having a pool with vegetation in winter was so wonderful/ brought a lot of peace and joy to a trip that was otherwise pretty heavy for me and my family. If we could move them permanently, we would! Plus, the price was pretty reasonable.

Super bien pensé pour les familles. La piscine et le module de jeux sont des incontournables. L'hôtel est propre et accueillant. Le resto offre de la bonne nourriture.

Yes

Very clean and always something for the kids wich is pretty amazing

Magnifique

Need more sitting areas outside of your room to play cards There’s plenty of room to do it on level 3. The activities were wonderful the children loved the face painting, the reptiles, music at pool!! Fun had by all!!

C’est l’hôtel ideal lorsque tu as des enfants. Il y a tellement de choses à faire. Les photos ne rendent pas hommage à l’hôtel elle est encore mieux en vrai. Le seul b mol est le restaurant de l’hôtel le buffet du déjeuner etait bon mais le souper a la carte laissait à désirer ce n’était vraiment pas bon je vais assurément aller souper ailleurs quand je vais y retourner

Amazing hotel for families with tons of activity and a great pool area! Hot tub was unfortunately under maintenance but they did warn us few day ahead which is nice

Room Very dark