Overall Ratings & Reviews Anantara Kalutara Resort

A bit late but we had a great stay. Highlight was Kumara the yoga teacher who adjusted the level as i was the only one that turned up. Guys around the resturant pool were good. And the office lady who helped me off site when she was walking hone and i had an issue.

Nice hotel, a little dated in its interior quality, staff very attentive, food was great

Nice and beautiful environment

Great food, friendly staff, beautiful property, private beach access.

A nice clean hotel, the staff service was exceptional. The position of the hotel was in a secluded island and the buildings were newish. My main worry was that i wouldn't have an internet at times, but again, i was pleased that it was an always on. The food was of a very high standard, the two restaurants both served meals for their respective cuisines. The buffet restaurant did a bit of everything.. Had a ace time, very much having to leave the place.

Good and bad. It’s a beautiful property with beautiful pools. But there’s nothing to do in or around. Food and drink is grossly overpriced, and I speak as someone who had just spent 5 days at the best hotel in Colombo, which was cheap in comparison. Service which is meant to be friendly becomes intrusive and formulaic. Expect several calls a day to the room. This is what I come on holiday to get away from. For instance, order room service and 5 minutes later a call to see how it is - which means interrupting your meal and answering the phone. In the end I ignored all calls. Unfortunately I could not find a way to silence the room phone, or I would have done. This was exacerbated by the fact that I was added to the WhatsApp of a manager without warning on the day before arrival, and then sent numerous messages trying to upsell services. There are some security issues. The pool villas cannot be locked. Yes the garden is surrounded by a wall, but it would only take a ladder. I did not like the idea of sleeping in an unlocked room. It would not be an issue but for the fact that a public road bisects the resort by the villas and therefore practically anyone can gain access, as is evidenced by the touts that congregate daily.

We had a very disappointing experience with expedia and the resort. After booking the travel , we realized that there is going to be a rain storm during our stay, so we rushed to cancel half a hour after our booking . Expedia and Anantara failed to return our money. This experience will stop us from booking through expedia let alone stay at Anantara in the future.

It rained heavily all the time I was there.. beautiful property but no real beach to speak of. Spa area & treatment was great.

Exceptional service at an amazing venue, with good food and relaxing conditions

The reaort is amazing , the staff is excelenet they try thier best to make you satisfid and happy , the facilities , the spa was great specially the female lady nadeka she is talented overall i will recomend this resort

An average hotel pretending to be a luxury hotel, during the hot days hotel smells like a cesspit, avoid the expensive rooms next to the cesspit. Very unprofessional staff.

Everything so good , excellent service.! Perfect place for Vacation , quite but, close to every thing we need..! Can’t wait to comeback. Already missed everything..! Well come Dancer almost make my tear come out..! Fell like we are Royalty..! We have everything in Once Resort Spa, Gym. Restaurant 24 hours.! Can walk to the Ocean beautiful View can not say enough..! Love love and love ..!

We had such a wonderful stay and loved everything about the facility, the rooms, and the helpful staff, especially the manager there Mr. Gihal. He made sure we were comfortable and pleased at all times and was extremely hospitable! If you end up staying there make sure to ask for him, because he will make your stay worthwhile

We had a most enjoyable stay at the Anantara. Beautiful and quiet location, outstanding buffets, 2 lovely swimming pools (so big!) and delicious 2 restaurants Asian and Italian with outstanding service. We will be back one day! Can highly recommend. Also stayed with baby, and they were most accommodating an helpful.

We stayed here after Galle. It’s quite a new property and provides a perfect way to unwind and relax. The rooms, food, pool and gym are all great. I’d definitely recommended this as a place to unwind and relax. It’s not next to anything so you will need a driver to visit Bentota or anywhere else but if you’re just looking to unwind then I’d book this over the properties at Bentota (we visited for the day and were happy with where we’d chosen)

All very good Well managed , great staff Would well recomend

Staff really fantastic ,,, Big mention to our Waitor Jeeva and the chefs All round very good !!

Very nice clean place for relaxation but beach is not suitable for children. Strong current and high waves.

The hotel was very beautiful with lots of great activities. the room was spacious and pool was a nice place to relax at. the only and main negative comment I have about this place is that the service and staff are extremely extremely slow. anything that I ordered, I would have to ask at least 3 times to finally get my order taken, the staff always seemed lost and confused when I asked a question or ordered something. every single order I made was delayed by 45 minutes to an hour. for example, I ordered a chocolate milkshake that took exactly an hour to finish. I had an amazing time at the resort but this poor service really ruined the experience. there really needs to be better management or more staff. if the staff are managed properly this shouldn't be happening

I've stayed at several Anantara properties. This by far would be the lowest rated of the lot. Pros - great spa, good chefs / food was good, Good room sizes. Cons - Staff is clearly not trained to look at details and to the level one expects at an Anantara property - The day we checked in we tried to go for Asian food, but the staff at the restaurant turned us away saying we didnt have a reservation. While we didnt really know we needed one, looking at the reservation list we found that three tables were booked, but already almost an hour late, and there were plenty of tables available. Just disappointing when one has travelled a long day with family and is looking for a quiet meal. - We had issues with plumbing in our bathrooms - we had three rooms / two out of the three had plumbing issues and one room needed to be changed due to leakages. - The bathrooms smelled - not sure if there was a sewage issue. - Food and services were over priced. Quantities are the Asian restaurant were extremely small. - Staff at the checkin and check out need better training - Attention to detail is missing / for example we found one out of a pair of water glasses in one room missing, small things had to be asked for. While the staff tried to help, clearly the team is new and not trained to the level expected and for what is being charged. Overall was disappointed at this stay, especially after we spent three days in Colombo at a business hotel and it was exceptional.