Avoid this hotel at all costs. We prepaid £750 for a three-night stay for my birthday weekend and were out of the room within 30 minutes. It was so rundown, tired, uncomfortable, and made us feel genuinely unsafe, so we immediately booked alternative accommodation rather than spend a single night there. The so-called “balcony” is misleading and bears little resemblance to what’s advertised. The photos create a completely false impression of the property, which is nowhere near worth the premium price they’re charging. To make matters worse, despite us not staying a single night, the hotel refused any form of refund or goodwill gesture. The location is the only positive, but that’s not enough to justify the price when there are far better hotels nearby for the same money. Save yourself the disappointment and book elsewhere.

Fabulous location for parking, eating and sightseeing. The room was clean and comfortable with super air conditioning. The staff were very accommodating.

Clean rooms and friendly staff. Located in an excellent location.

The location is a 10 out of 10, perfect location everything in old town is 6-10 min walk. Buses and taxis all very close . The only complaint is the very , and I say very firm mattress. For us they were uncomfortable and due to this we had poor sleep with sore shoulders. Other than this the place is great.

Great location and handy discount for nearby underground parking. Staff were very helpful and the rooms spotless. Would stay here again when returning to San Sebastián.

Excellent location. Fabulous staff. Wouldn't hesitate to stay again.

This was perfect

Just a set out the door and everything you need

Great location and very friendly, helpful staff who made the stay pleasant. Unfortunately, the rooms were a bit disappointing and the AC didn’t work, which made it uncomfortable at times. Overall, good service and location, but the rooms could use improvement.

Clean room, great shower, fantastic location, free tea and coffee

Very spacious room very clean TV with satellite channels fridge 👌 all good but the best part was the staff!! The Moroccan ladies were very friendly and very helpful

Great location and very comfortable beds.

Great location with lots of entertainment options

Everything was fantastic, right in the heart of the old town with shops, bars and the beach all within a 5 min walk, staff also were fantastic and so friendly..

I was worried about staying here after reading the reviews but the property was great. Perfect location and street noise was not an issue despite having a room over the main Street. The noise between rooms wasn’t great but nothing that stopped me having a great stay. Staff were super friendly and I would stay again

Perfectly located on the edge of old town, close to beaches and shopping locations - and a 15 minute walk from the bus station. Staff were excellent, and the room, while quite small, was more than enough for a 4 night stay. Only comment was that the mattress was a bit hard for my personal preference - but this Pension is well recommended for a stay in San Sebastián.

Great location, incredibly friendly and helpful staff. Clean with everything you need. Definitely 5 stars. I'll be back.

Absolutely perfect location. 10 minutes walk from the bus station. 2 minutes from the nearest ice cream/cafe/burnt cheesecake. 3-5 minutes from any number of bars and restaurants. Wide tree-lined pedestrian area beneath our bedroom window leading past multiple restaurants and ice cream stops down to the harbour. Opera singing buskers serenaded beneath our window on a couple of evenings. Our double bedroom was snug but had a room safe, en suite shower room and plenty of hanging space for your clothes. 2 excellent communal coffee machines down the hallway. Very helpful reception staff. We'd happily stay here if we visit San Seb' again.

Great property with a wonderful staff. Location is perfect. Can’t imagine a more convenient spot to enjoy San Sebastián. The only downside, and it was big for us, was the noise. We were in room 1. Rooms 1-6 face a plaza bordered by a busy street. Starting at first light, a procession of daily street cleaning, waste removal,etc begins. Sleep at that point is impossible. I don’t know about the other side of the building, but I think it would be better. I would stay again, but try the other side.

The hotel was as expected. Rooms were clean and simple with enough space, the showers had good water pressure, and Nespresso coffee was available. The beds were slightly thin, and you could hear everything in the hallways, but this was as expected from other reviews we read. Location was the big win here: one block from the best area of town for Pintxos, and three blocks to access the water on any side. We enjoyed our time here!