Clean room, pretty spot, didnt interact with staff much (i suppose its a good thing i didnt have to) but they were pleasant.

The staff do an amazing job at maintaining rooms and public area, however, significant renovation investment would be a tremendous improvement.

Room was clean but had moldy peeling paint. Advertised breakfast included but then said it wasn’t when we tried to eat. Overpriced without breakfast & for condition of hotel.

Huge bed & bathroom, great shower. A bit of a small room however

Staff were helpful and courteous and the cafe in the restaurant was excellent! Loved the design and concept of the building and was a convenient location for us. However, the room had an extremely hard mattress, the walls were in poor condition (left over from previous water damage), the pool, although a beautiful layout, was freezing cold. The marketing on expedia was well done, but in reality, the hotel was shabby. The ownership needs to invest in some proper renovations. Our light fixture in the bathroom had exposed wiring that was fastened with electrical tape. The room did not have sufficient lighting and our table lamp didn't have a switch so we had to get behind the bedside table to unplug it to turn it off. The shower had reasonable pressure but the door didn't keep water from leaking around the bathroom floor creating a dangerous pool. We had to move rooms because there was a sewer backup into our shower. The staff were accommodating but we were not offered any compensation for the inconvenience of having our bathroom smell and look like an outhouse in the shower. Soundproofing is poor as we could hear loud activity at 6am from an adjacent building along with noise from the second floor hotel room above us as the floors are wood. Beware there was no in-room safe and I had to leave identification at the front desk as a "deposit" to get pool towels. Staff were great but ownership needs to step up.

Just an I dont care attitude.

Very clean, friendly. VERY poor internet connections.

Checking took over 40min due to computer, internet issues. They finally made a hand written receipt to get me a key only after I asked them to cancel my reservation so I could go elsewhere. Arrived at hotel 9pm and finally got a key by 9:40ish. I tried to settled in and had zero luck connecting to WiFi, decided to shower and try again but still no luck connecting( I had room 21 and it’s at the end of the hallway, not sure if that has anything to do with the connection issue) I then tried to turn on tv to watch something and had zero service, only a spinning wheel of dead. Seems like cable service runs on WiFi. By this time it was past 11pm and too late to make a move. I also booked the hotel due to a post on the booking page that said they offer free shuttle service to the airport(that wasn’t the case, I was told I had to book a car service and that it would be $300mxn pesos… I got my car ride for $120mxn pesos) place was cute with decent location but the room shows age and disrepair, the lack of WiFi and cable was a problem in my case. Much left to be desired.

Room was spotless, hotel was beautiful, staff was lovely. Zero complaints.

Everything was perfectly fine for this trip! I will recommend this place to anyone I know who's a fine traveler!

So cute and comfy!

Rooms are clean, staff is very friendly

Over priced

Beautiful place and lovely staff

Ok

Cute, friendly, and great housekeeping!

Very convenient location. Staff was very helpful.

I like the service on the restaurant server s are nice with the costumer's

Esta precioso el lugar es una casona antigua solo que si está lleno de zancudos y no te dejan dormir, si te te vas hospedar trata de llevar tu repelente o un raydolito para poder descansar como se debe.

The Hotel is okay but a little bit far from everything.