Hotel Ambassador Merida

Explore Hotel Ambassador Merida
7.6
Pleasant
From 1,002 reviews
Cleanliness

8.0

Room Comfort

7.6

Service and Facilites

7.8

Traveler Reviews Hotel Ambassador Merida

Number of reviews per page
20
40
Top reviews
John Earl
icon-Leisure
Leisure
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

the room was clean and the bed comfortable. The shower was very weak and it didn't always have hot water.
Catherine
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Just a note there was no free breakfast at hotel even though my Expedia reservation included free breakfast.
Jani
icon-Business
Business
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Pésimo el hotel tremenda suciedad en las habitaciones
carmen
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Room was ok, AC didn’t work So they moved us to another room . Besides that we were happy
Isaak
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Horrible service, we called to ask for rooms available they said to book online. Once we arrived the front ladies and supervisor did not greets us, did not ask for reservation info, didn’t even look at us to help. Said they were busy and they would help us in a minute. Minutes passed by and no one gave us service. We asked multiple times if they could check for the rooms and they can’t do anything on the computer, you have to do everything online.
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Steve
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Well located
Jeaneane
icon-Business and Leisure with Friends
Business and Leisure with Friends
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Very nice hotel for the price.
ramon
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Too
Bobby
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Check in at 3 pm. After two days at airports because of delays. The last thing you want to do is to set and wait to the very last minute to check in.
Francisco
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Great!
Salvador
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Cleaning and maintenance crew are great and friendly. Front am staff especially the younger girl didn’t make my check in feel welcomed! Not very friendly or engaging! Rooms are terribly outdated but you pay for what you get! Pruebe was no form of floor shower towel when getting out of the shower.
fausto g
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Very good service
Monica
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Small restaurant, good food. Great location to plaza
KAREN
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Todo bien solo necesita una remodelacion de las habitaciones y el Lobby que esta muy anticuado igual las habiaciones. Por todo lo demas excelente.
Jorge
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Staff is very nice and professional, 5 stars, however, there was no warm water and the window from the bathroom cannot be closed, and I am pretty sure someone entered when I was out because when I returned there was a small empty bottle of Bacardi out of the window
Annette
icon-Business with Partner
Business with Partner
8.0
/10
Reviewed 83 week(s) ago

Hotels.com verified review

Slow customer service assistance but good. They have free wifi but doesn't work all the time 😒 specially in the room. The bathroom needs more attention to details. They are well located near to restaurants, clubs, and the center. You can walk 🚶‍♀️ secure all around.
Luis
2.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

The property is very old. The rooms and bathrooms need refurbishing. The rooms are very poorly lit.
Mario
icon-Leisure
Leisure
8.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Si pudieran nuevas TVs y pintaran las habitaciones estaría muy bien. De resto me gustó la arquitectura del hotel.
Le Roux
icon-Leisure
Leisure
6.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

The staff is excellent, the room was clean, however fruit flies were coming in via the sink overflow in the bathroom
Alejandro
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 113 week(s) ago

Hotels.com verified review

No me gustó las camas muy incómodas
Number of reviews per page
20
40