breakfast was good and staff did a great job

The room is very big for Japanese style room. Slightly dated but clean. The staff were very kind and helpful with transportation. The only complaint is the use of the onsen. It was very loud with talking and excessive laughing. People were “swimming” in it and going underwater. Kids were running around. It was not enjoyable and felt other guests did not know how to respect or use the onsen. Did not return to the onsen.

Breakfast menu was great, wide choice of Japanese and western food

Great meal

Dinner and breakfast are amazing. Onsen is very clean and well stocked with amenities

Excellent onsen and breakfast !

Lovely property.

Clean place we enjoyed our stay. Reception were really helpful and friendly

Despite the lobby being amazing with great staff we were really disappointed that our non-smoking room reeked of cigarettes. Although they weren’t able to put us in a new room they did bring up a small air purifier which did slightly help. We also thought the rooms were a bit dated but otherwise we were glad to have quite a large sized room, parking available and enjoyed being able to try out some traditional wear.

Excellent hotel from a room and dining standpoint. We loved the buffet breakfast and dinners. The room was extremely spacious…stayed in a western room with 2 beds and 3 tatami mats. The onset was lovely as well. Only downside was the distance from main attractions was a 30 min bus ride.

Onsen was awesome! Hotel provided bathrobes and slippers (along with instructions), which could also be worn to breakfast the next day. Free cookies in the lobby

Check in was easy and friendly but at checkout I was asked to pay extra because I didn’t have all the room keys with me

The onsen was really nice and the size of the room was great. There is limited free parking on site so make sure to check in as soon as possible. It was a perfect place to stay

Excellent service, very helpful front desk. Rooms are dated, but comfortable. Good location for Lake Ashi boat trip and also the Hakone Ropeway.

We stayed here for 4 nights, we were put in a smoking room with 4 beds, my daughter has a respiratory problem, but was told that is all they have as an option.The hotel is in bad need of refurbishment, the foyer and restaurant area which fronts the street has been refurbished, but all the room levels and the rear accomodation building looks like it hasn’t been touched since the 1960s,the floor we stayed on smelled like second hand smoke and

Public space like Libby and restaurant are newly renovated, but room is rather dated. Some light control don’t work anymore.

The front desk staff (Ms. Ayu) is amazing. She checked us in very quick, helped to provide dining options, gave information on how to take local transportation to Kawaguchiko and even came to our room to provide utensils for my family to enjoy our dinner in iur room. The onsen was very nice and breakfast was really really good.

The buffet breakfast had pretty good selection of Japanese and American breakfast.

We were celebrating my mothers birthday but the hotel was disappointing in terms of service in comparison to what other hotels would do

Great buffet options and friendly service