We were 2 family of 3 with 2 different rooms. both room phones never worked from day 1 and never fixed in our 3 days stay even with multiple request in lobby, Anytime we needed something missing , had to walk long way to reach lobby, and they may or may not send to room as they know you will fed up. i guess that was a systematic issue to have reduced staff and casing ZERO room service. i am sure , it is something that not going to be fixed

This hotel is disaster.

Poor service, food terrible with limited choices and poor quality. All inclusive is not worth it.

Hotel staff is so v so weird and luggage. We had to wait outside in hot weather in half hour. No one help us for luggage no soap no dry working

Truly horrendous, this property needs closing down. It is not 4* I would say 2*. My 1st room had cockroaches, when I then moved rooms the key card would not work & staff had to remove the card panel from the actual door meaning I slept in a room with a door unlocked and the room had no safety deposit box. As I had got back to the room at 11.45pm their staff tried to “fix” the key panel for over 45mins before telling me I had to sleep there and they would find a room the next day. They were unwilling to change my room at night. The hotel is overall very dirty, the food was disgusting with flies and ants all over it and there was only 1 restaurant for All Inclusive which had no AC. The bathroom in my second room had black hairs on the floor, and dirty marks on the bed linen. The staff were rude. All drinks were warm and came in dirty glasses. Apparently the hotel had no ice. We did not eat or drink at this hotel after 1 occasion. I would never allow guests to book such an unhygienic hotel. This breaks all H&S regulations. When I told the Customer Service Manager all of this she offered me a free bottle of water. They were unwilling to provide a refund.

We booked two rooms and arrived at 2:50 pm, they only had one room available. Also the pictures are of two hotel that are attached by a pool area. Not sure why they also use the other hotel photos on the listing. The rooms need improvements, they are run down. Also very noisy all day and night.

It was great experience the staff were nice especially Sara at front desk The hotel swimming pools were amazing kids had fan The location was absolutely great almost everything is very much close so you don’t have to travel for long to go anywhere It’s a safe environment

It was very good and very clean.

Excellent séjour familial dans cette hôtel qui mérite bien ses 4 étoiles. La chambre était nettoyer tous les jours avec changement de serviettes sur demande. L'hôtel compte 2 grandes piscines donnant sur différentes parties et 2 paddlles pools pour les plus petits. Le petit déjeuner était excellent avec jus d'orange fraîchement préparé et différents choix de vienoiseries. De plus, L'hôtel est plutôt bien placé dans marrakech, pas trop loin de du centre-ville et avec un accès a Carrefour market juste à côté. En bref, nous avons passé un agréable moment et nous recommandons cette hôtel pour un séjour au calme en famille.

Kenza and Youness, hosts, deserve a shoutout for friendliness and professionalism. Breakfast and both pools are great. The wifi reception is very poor. I will come back!

Le séjour s’est bien passé Un petit bémol sur les soirées très bruyantes et que l’on entend de la chambre même si l’on ne souhaite pas y participer

I like this place

The hotel is ok. It wasn’t a bad hotel but it won’t be my first or second choice. The room was big but I am not the run was fully clean. We found a rack of an empty cigarette, empty bottle of water couple of other rubbish in the room. The hotel was okay it does the job. Saying that, I have only stayed for night. Also, don’t be fooled by the name. Nothing is inclusive as the name suggests.

This was one of my better stays while being in Morocco I was so pleased to see a bathtub and not a shower like most of the surrounding areas. They have a buffet all day they offer great affordable trips so you can truly enjoy your experience.There always a taxi nearby. The rooms are very spacious an comfortable . Overall I enjoy my stay here .

For a 4 star hotel i was very pleased. Only downside was pool was freezing because of the night time weather from Atlas snowy mountains, which affected the pool trying to warm up during the 21-23 celsius warm sunshine. It was winter time (December) in Marrakech but it was nice and warm (perfect t-shirt) weather) for someone from UK. But does get extremely cold by evening time and need something warm to wear, i wore a fleece and still felt a little cold. The other thing was they only have WIFi next to the reception area, does not work anywhere else in the hotel/resort because of the restrictions in distance, they will need to add more WIFI routers/hubs rest of the other sides of the building, it is a big place only just for one in reception area. Food was fine, could do with a bit more variety each day. They only do special items every other day. Breakfast was standard every day. Friendly staff. Be advised, if you booked with Expedia etc, hotel still charges you ‘Taxes’ on each person staying in, which i found bizarre thing to do. Airport journey from or to the hotel/resort is about 12-15mins drive depending on traffic, which from that side should be ok. Should be no more than 100 dirhams. Anything more, you’re getting riped off by them. But strong advise, if you are going from Marrakech airport to hotel, arrange transport from UK. Fridays to weekend traffic is crazy going into old town. Everyone is heading down from afternoon onwards. So plan well.

We had a quiet comfortable room. Noise seems to be a problem with some guests. The staff mostly seem a bit indifferent. The porter was great with organizing a 3am airport transfer and a certain TV channel. Restaurants were busy with bus loads of tourists which could be a problem ... we opted for a quieter restaurant as the one we wanted to go to was very busy. The food was tasty and reasonably priced. Overall not a bad hotel.

Location a little out of town, most staff were helpful, found maggot in vegetables

No phone, no remote control for the tv, no a/c and 3 twin beds instead for a queen bed room. They move to other better room midnight.

I book for a queen bed for 2 nights and we get 3 twin beds in the room, no phone in the room, no remote control for the tv and the A/C not working.

This is the worst hotel I have stayed in. It is certainly not a 4 star establishment. The staff, food, cleanliness, atmosphere and decor of this hotel is awful. The food and Reception staff being the worst I have ever encountered. Save yourself the misery do not book this hotel.