Location is far from the city center; you have to take a Grab to the main attractions. The room was noisy. When I complained, they downgraded our room instead of upgrading. The reception staff was not friendly. Breakfast was average with not many options. I can't believe this is a Hilton chain hotel. I am not sure if I will return to Melaka in the future because of this experience.

Friendly staff, good location, good big room, and a spread of delicious breakfast buffet. Thank you

The second time staying in the very good hotel.

One of the best hotels in Malaka

It's amazing, it's very comfortable to stay here.

Easy & fast check-in. Friendly staff. Had Seafood Surfers Buffet Dinner. Good food, nice taste. Love the varieties…

The room is huge! Service was excellent. Breakfast got a lot of choices & yummylicious

Staff very friendly, especially Mr. Zahier.

Perfect for family with kids，spacious and comfortable.

This accommodation is quite clean, the rooms are comfortable, it's just a bit far to walk to Jonker, the breakfast is quite good.

Very big and spacious room, love it!

Good service staff. Bathtub water was not hot. Facilities are good, but the swimming pool was very very dirty (you can see the dirt and particles in the water). Other than that, overall decent experience.

Hospitality and staff were great. But the hotel condition e. G the toilet was not in best condition for a 5-star hotel. Took the room during fasting month. The spread was not so many during sahur and some of the food was not ready for us I. E. The american breakfast section wasn't ready. Sahur time is between 4.30 till imsak.

Small swimming pool … only 45 minutes given per day & it was always occupied … parking dark & scary … request to upgrade from junior suite to one bedroom was denied … lift always full especially during breakfast … breakfast is a war zone but the staff & chef at the restaurant were friendly.

Overall is good, varied breakfast, polite staffs but just lack of facilities for a 5 star rated hotel.

Location: 8/10. (Transport needed if you are visiting to honker street/water front) Check in Experience: 8/10. (Receptionist was friendly, their signature biscuit was delicious) Room condition: 3/10. (Bad smell upon open the hotel room, we booked two rooms, and both smell weird “It smells like the carpet/toilet not maintained well”, toilet was clean. Bed & pillow: 1/10. (The pillow is even worse as it smells like it hasn't been wash/dry properly”) However, I'd requested hotel to change the pillow for me and it was all fine) Check out: 10/10. (Check out was smooth as they provide express check out and you can just drop your room card into the designated box). Overall experience: It ' s quite disappointed especially to the room & bed condition as DoubleTree standard should be better but I understand that maybe the sudden lifted MCO has caused the shortage of staff.

Fast and smooth check-in. They upgraded our room. Thank you and we really appreciate on their kind and nice services. Staffs friendly staffs. Looking forward to stay again.

The services very good the hotel nice and clean. Nice facilities. Recommended 😘.

Friendly service & tip top facilities.

Dedicated Services. We suffer late check in 5:30pm due to overwhelming room order. Room hygience, good breakfast, overall 5 star experience.