Decent property. Friendly staff. Great views. Very nice pool, but no swim up pool bar. Gym is tiny. I got one of the rooms with a jacuzzi and didn't use it, it looked old and dirty.

The hotel didn’t really have an operational bar, had to order at the pool or restaurant. Rooms could use updating. Shower leased under the shower door. Housekeeping staff was wonderful and very responsive to any of our requests!

Beautiful property next to the Beach, very nice infinity pool,service was amazing.

The pool is supper cold so if you have kids and want a warm pool this is not it, also the breakfast is expensive but the its close to the beach and the sunset is beautiful. We just went to get breakfast to a local restaurant what was 1/2 the price.

All very good we want to stay one more night thank you

The rooms were nice! The view was amazing! The staff couldn’t have been more helpful, and the food in the restaurant was so good and fairly priced! Absolutely loved my stay!

Great place to stay. Price is worth the place and its at an excellent location.

Good

Best customer service. Very clean. Excellent buffet service.

I will definitely return to this hotel.

Room was ok- bed very firm. Pillows ok. Furniture uncomfortable.

10/10 for the staff! So, personable and friendly.

Great client services... pool and beach connected. Great room views.

We felt safe and we had an amazing time. Staff members welcome us with a smile and they were super nice.

Staff was so nice, always greeted us and Welcome us with a smile. We had an amazing time, we felt safe even, during the crazy high crime events happening around Mazatlan. We felt safe in the hotel.

Park Royal is a nice upscale hotel set on a spectacular location overlooking the Pacific Ocean. The main attraction for me was the ocean view and the ocean air. That didn't work. I was surprised that the room windows were dirty and that you could not open the windows to let air in. What's the point of an ocean view in that case? Plus, despite the hotel being mostly empty mid-week, they put me in a less desirable location. (Low floor, angle view.) Note to management...please give your customers a decent room when you have them available.

Buena experiencia, las personas súper atentas

Over all the hotel was great the only one thing I didn't like is the pressure the staff gives you to buy there vacation packages they offer us free breakfast and it was a seminar to have us buy their vacation package at last they told us to pay for breakfast because we were not interested on buying anything from them that was very rude from their part. Other than that very nice place !!

I Loved the place

I liked the quietness the big pool.