Staff support and information very poor

We picked this place because it looked cute with a boho vibe, and it totally delivered. The atmosphere was cozy and thoughtfully designed, and the staff was genuinely great — friendly, helpful, and welcoming from start to finish. It made the whole stay feel easy and comfortable. Would definitely stay here again.

Very lovely staff, great housekeeping, delicious food. The only thing I'd improve is bike rental, bikes are very rusty. Also moldy chairs in dinning room - I understand there is moisture problem at the island so I didn't mind, but could choose different materials that are not as prone to get moldy. This was our 1st stay at Palapas, but we stayed at Paraiso (sister hotel right next to it) two times and would come back again to either of them. Overall absolutely great value for the price!

Just not pleased with the lack of following the VIP status. No wine or upgrade. Expedia is 50% to blame

Very clean room and beautiful grounds. Steps from the beach . All the staff were exceptional!

We had an amazing stay!

Es un hotel super bonito, cómodo y tranquilo. Realmente disfrutas el tiempo aquí lo que hace difícil irse después. El staff es super amable, siempre se preocupan por que estés bien y resuelven tus dudas en cualquier momento. Manuel sobre todo fue de mucha ayuda con recomendaciones y su amabilidad.

Beautiful hotel with tasteful, updated rooms and gorgeous common areas. The lobby is stunning with a massive open palapa roof and abundant 'boho' style furnishings and natural textile accessories. Make sure to take a look at the black and white photo on the wall of the palapa being constructed, it is impressive! Grounds were meticulously kept and staff were all professional and helpful. The landscaping with tropical plants, ensured that all ground floor rooms had ample privacy. Breakfast options were varied and there was the option to have made-to-order eggs (omelettes, huevos rancheros, etc). The beds were comfortable and extra blankets were provided in case you are somebody like me, who needs the heavy blanket even in the tropical climate. Showers were consistently hot, which is something that we have come to discover is rare in Mexican boutique hotels. I loved everything about this hotel and cannot wait to come back!

Room spotless. Mini jacuzzi/pool was a must. Super location. If you want to see the stars in the sky, it is far away from the center of the village and its lights. But close to all the nice beach bars and lounges.

Enkla men fina rum ok städning. Underbart hotell område. Fin strand o bra solstolar. Personalen mycket trevliga o serviceinriktade. Vänliga människor. Vi älskade stället och väljer gärna samma hotell vid eventuell ny resa till denna fantastiska plats.

Yes, room were cleaned daily. Fresh

LOCATION LOCATION LOCATION From the moment I arrived, I knew this was the place…to chill & enjoy one of the finest beaches in the Caribbean! This high-end resort treats each & every guest as if they were the only ones there. Jose & Marie at the front desk kept everything running smoothly.

LOCATION LOCATION LOCATION This hotel, is located on one of the most beautiful white sand beaches in the Caribbean ! In addition, it’s only a 10-15 minute walk into the main town in Holbox. The entire staff works together to ensure your stay exceeds expectations. Jose, Marie, Mike, Wilbert are the BEST. You gotta visit, you won’t be disappointed.

The resort is beautiful. The staff was helpful and nice

Amazing staff, delicious food & drinks, and comfy clean room!

The beach was very clean and the stay was very nice, will def be coming back.

Overall nice rooms.AC worked great. I went to grab the extra blanket and very quickly decided to not use. It was extremely dirty with some actual spots that looked like blood on the blanket. Very little water pressure in shower. Probably will try another place when return.

room we very clean and comfortable. The staff was great!!

Great place

Juan Carlos, Juan and Jose @ the bar... they were all amazing and a pleasure to visit with, each day...