It was an ok stay, though it is a very central location. Noise wasnt that bad. Housekeepers are excellent and front desk commendable though F&B was efficient, was not good at customer service. Food on menu was average and breakfast buffet the same. It would have been excellent in its hay day but now run down. A little pricy for what you get.

Generally good, the staff had great disposition to help The breakfast is not great (pointing this out as I saw many people praising it and I found it insufficient)

sur le site web j'avais vu terrasse sur le toit. Il n'y en avait pas. Le restaurent est bien mais très dispendieux. La salle de bain était à rénover. La vitre de la douche pour empêcher l'eau était brisée.

The location was good however the toilets and toilet floor was not clean. There was a leak from the pipe near toilet seat. Not a four star standard Breakfast was ok However all the staff in particular Omer from hotel reception was very pleasant and helpful

Excellent quirky property. location is perfect with easy access to medina as well as the other tourist areas. Slightly difficult to get to as it is in the very centre. the room was amazing with great decor. AC didnt work well so was a bit hot.

My receptionist, upon checking in, asked me if he could join me in my room, as a solo female traveller, I've never felt so unsafe upon my first foray into the country. I barely slept and left as soon as I could the next day. When checking out, they tried to double charge me. Breakfast was mid at best - be on your guard here.

AC was never on. Apparently it is only turned on May 20th and later. Wifi didn’t reach the room so had to use Data.

Excellent location! Staff excellent also.

Ok

Great location for Tunis.

Great location in the centre of Tunis.

Yes very clean and very helpful staff. It's a gem!

A nicely decorated hotel, certainly not luxury but lovely. My room wasn't great, no balcony as advertised, the view was another wall and smell coming in from the restaurant downstairs. Despite it all, the real luxury in this hotel are the people working there, everyone, from the porter to the reception guys to the breakfast lady, were so nice and considerate that made my stay the best I could have. I felt safe and taken care of, which is something you want when solo travelling. Thanks Royal Victoria!

Staff was so nice and helpful

The customer service was the worst ever one that I have experienced so far in my life. The front desk was so unprofessional and was behaving us like thieves. He was so rude and aggressive. I do not go back to this hotel and do not recommend this hotel to anyone.

The customer service was terrible. The way the front desk behaved us was like catching a thief. The front desk should first get trained how to talk with customers and start working. They behaved us so aggressively, so we decided not to stay the night there and left. And stayed the other left night somewhere else since we felt offended and unsecure

The hotel is interesting to stay at for its architecture, but it disappoints in all other respects. The furniture is uncomfortable, from the hard bed to the lack of comfortable sitting opportunities inside the room and in the common areas. The breakfast has a lot of choice, but the food itself is poor. The restaurant is tired. It can get very loud on the square outside. We were first put in a tiny room which I believe was a single room, but after asking twice we were moved to a bigger room on the following day.

Perfect location, wonderful staff, very clean, and an extraordinary North African breakfast each day!

No water for shower or toilet and staff was rude and kept promising it would be fixed. Wi-Fi was also down. We had to go to another hotel but got no refund.

Clean, excellent staff