I had a wonderful stay at Lancaster Hotel. The staff were incredibly friendly, welcoming, and always ready to assist with anything I needed. The hotel was clean, comfortable, and in a convenient location, making it easy to get around and explore the area. The rooms were well maintained, comfortable, and provided a relaxing atmosphere throughout my stay. The excellent service and attention to detail made the experience even more enjoyable. Overall, I highly recommend Lancaster Hotel to anyone looking for a comfortable stay with outstanding service. I would be happy to stay here again in the future.

Overall, dissatisfied. The reception on the the front desk is very responsive but when you call room service they don't ever get what you want. They are very frugal about replenishing water, Kleenex, bath towels and other necessities. I would have to ask multiple times/ The sheets were not clean and the wallpaper was peeled in the room. The water in the shower was yellow and also all water in the bathroom was contaminated/yellowy. We got skin rashes and allergies due to the contamination. The bathroom vanity light was burned. The toilet does not flush until 3 times of pressing the flushing button. Also, the shower water is always leaking outside of the shower. Housekeeping is not as clean too. Moreover, I asked the reception for an iron and the next day when I came to use in hurry for my outfit, I come to find that it does not work at all. The wifi was very weak and lagging most of the time and also doesn't on the balcony. The balcony glass was broken. Also the room key cards kept not working and getting deactivated and we would have to keep going up and down to reception multiple times.

Very fast

broken bathroom, bad cleanliness

Bedding was not clean when i received the room. I had to go down and speak with a manager. They ended up upgrading me to a junior suit. Overall experience was average

Room service need a lot of improvement

Will its winter so the heat is on

Friendly staff, great breakfast, clean and spacious room. Best part was the free shuttle to the airport, which was very professional and right on time!

- flooding from the rain meant the carpet in my room was soaking wet and had to listen to water dripping from the walls all night - it took 2 hours for housekeeping to bring coffee creamer, which was missing - rough around the edges, carpet dirty in hallways, bad smell in rooms - made me pay cash for room service

الغرفه كانت رايعه لكن كان هناك تسريب ماء من شطافة التواليت واغرقت الحمام بالماء والفلاش تبع التواليت لم يكن بالقوة الكافيه التبريد تبع الغرفه لم يكن يعمل بكفاءةلكن الفندق والنظافه رايع

Clean room staff hospitable and kind

All good

Staff was great, very pleasant and helpful, made me feel very appreciated. Specially the general manager omar and the front desk Khalil and hayder , very Specially thanks to them, very highly recommended to stay at.

Everything was perfect, the cleanliness, the staff plus the hotel is close to several good restaurants.

Linen was itchy and plastic

Convenient to shops and airport

Nice and neat

hotel needs remodeling, old , smells , ac wasn't working properly , odd charcoal smell when you walk into the lobby

The roof was leaking, tried to have a shower the water was on all floor, the carpet is disgusting, i called them for the water leak and to bring sheets, they ignored the leak and sent towels, i was completely disappointed.

I was waiting for cleaning room more than one hour