The staff there are poorly trained when it comes to some hospitality basics. We booked one night and we had a late check in around 1 am due to flight's landing time (which was precomnunicated with the hotel) in which in the second day we asked for just a 30 mins extention beyond the check out time because we were really tired..and then we were shocked by the lady's response of "It is your problem that you checked in late"...who talks like that and who trained her to behave like this! I really hope the extra 15 euros made her life and the hotel financials better.

The breakfast was fresh the rooms were clean, parking was excellent.

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This hotel is located in the middle of an industrial sector. It is a little noisy.

Would recommend, nothing bad to say, it was an amazing stay

Everything was amazing

Clean, good for a quick stop

Our room was very clean, the room was modern, neat and comfortable. The beds were excellent. The location is superb with a short stroll to the light rail and bus line.

Staff are very friendly and helpful , value for money However there should be tea/coffee making option in each room

Lovely staff very clean and tidy

Decent hotel in

We were quite annoyed that we were expected to input our own passport information on the hotel provided ipads while the reception staff stood by waiting, every hotel I have been to, that is one of their jobs. They also pushed their paid underground car park telling us that we would receive a €40 parking notice for parking outside the hotel, that didn’t frighten us as they wouldn’t get our details from our UK registered car.

Nice clean room, staff wss helpful on reception. Nice to have the free bus travel you fmget when staying 3 or more nights. Easy to get to on the 504 from train station.

Room is clean. Staff are friendly and helpful. Bed is comfy.

Room was very nice and clean, we used self check-in. Hotel is about a 10 minute walk from the train station and it's about a 3 minute ride into Innsbruck.

no comments

Nice hotel, but very expensive for what was offered.

StAff was too good but room was ok ok not perfect

The room was small but OK. The reception staff were wonderful, freindly, helpful and nothing was a problem for them. Thanks

The staff was friendly enough. However, our room was not clean. We were met with urine and feces in the toilet which indicated to us the bathroom had not been cleaned. There was hair in our beds and my pillowcase smelled like dirty, greasy hair. I had to turn it over and use the other side. There was debris all over the carpet so it clearly had not been vacuumed. In the morning we went down for breakfast but couldn't eat much because all the hot food was cold. If you are thinking here, I would recommend skipping this hotel and staying somewhere else.