I love the building and its location. However, the front desk remains sub-par (I've stayed here several times). The only staff who are really service-oriented are the bellmen who are great - if you need anything work with them - reception, at the desk or on the phone are not as good as you would expect for a hotel of this profile. The hotel rooms can have problems - particularly the bathrooms, but these were addressed quickly. The restaurant food remains mixed, particularly for breakfast, wait staff are pleasant but not really on top of their game. The bar staff are good. This should be a 5 star hotel but it's not - service issues and room conditions make it 4 only.