Polite staff . Extremely clean

Lovely surroundings and very close to where I needed to be. Some amazing views from the room.

Room was great, spacious, modern, shower room also spacious. Lifts seemed a little slow maybe because one was out of action. Bokan the restaurant on the 37th floor was really good. Food was exceptional. Check in was a tad slow but staff were amazing.

Loved the location & the view from the room. Staff were lovely too!

Room was lovely

Great room with city view, friendly and helpful staff 😃

Check in took about 12 minutes as they were a little busy, rooms were fine except the robes were far too small… (they gave us 1 adult size and 1 kids). I had to ask on 3 separate occasions and it took 3 hours for replacements (they kept forgetting or not passing on the message). I booked an executive room for a little comfort and luxury but it definitely wasn’t unfortunately. The biggest let down was the pool which was tiny, too busy and not the cleanest. It was ok and the staff were nice but definitely not at all worth the price….

the room was clean and tidy. the staff were nice and polite. we did not get the chance to use the pool or sauna because we run out of time. the breakfast was ok, but there was no information to let us know how to get there. i would have liked a better choice of pastries on offer for breakfast. the lift works with your room key card, but we were not told this, it took us a moment to see the notice on the lift.

Overall between good and excellent, extra amenities would be highly appreciated

Bar WAY over-

staff was helpful, the breakfest served was amazing and had a pool and sauna that we very much enjoyed

Few stains in the room, extended length of check in, seemed understaffed, Sink was also blocked, Asif was incredibly helpful though, did cause delays for what we wanted to do in London

Amazing view from our room and the restaurant /bar

Akir on reception was amazing lovely warm welcome, nothing too much trouble. Such a rarity to meet a really lovely person 💕 Housekeeping was a bit hit and miss on occasion and Akir was on it and it was sorted 😀.

Alround excellent service.

Room was super, spacious and clean with a great view. Breakfast a bit chaotic with a poor choice and very overpriced I felt compared to other hotels.

Great room and service

Wonderful

Pool, gym and similar amenities are not great. The breakfast is small and not impressive. We also had to queue for the breakfast which isnt ideal. Staff are great though.

Leaking shower, someone else’s towel left in room cigarette burns in curtain and stain in seat