Overall Ratings & Reviews Casona Las Tres Marías - Hotel Only adults

C’était un très beau séjour à cet hôtel, le personnel est sympathique et aidant ! Le petit déjeuner fait maison est apprécié, en plus de la piscine et des autres commodités. Proche du centre-ville (10 min à la marche).

Wonderful property and fabulous staff. The rooms are fabulous and comfortable. Breakfast was delicious and I felt like I was at home!

Beautiful property and the rooms were large and very clean. Would recommend and definitely would stay here again. Thank you

Walking distance to any where in centro .

Great stay

Nice & relaxing stay

The hotel shouldn’t be rated 4 star. It’s more like 2.5-3 star. The location is good but the place has major plumbing issues. The bathroom sink was clogged, they came to fix it but it didn’t work. No air flow in the rooms downstairs ( the junior suits). The towels were old too. I wouldn’t go back to that hotel.

The best reason for staying at Casona Las Tres Marias was Daniela because of her 5 star customer service and friendliness. The rooms were average due to the very limited amenities like drinking glasses and facial tissue. The TV was difficult to use because it was controlled by 2 remotes to turn on/off and change the channels and volume control. Additionally, we could not obtain a 4th pillow because the property had a pillow shortage. The best feature of our room was the air conditioner; it was excellent quickly cooling off our room.

Rooms need maintenance. Especially the bathrooms.

The property was great and the staff is. very helpful and i would have given the property a 5 stars, but parking is a little inconvenient.

That we get there at 2am due to mechanical problems with tren Maya from Cancun but staff was very understanding and still let us stay.

The staff is wonderful. Front desk was well appreciated in there knowledge and help with the areas dinning and whatbto do. The morning breakfast was delicious. The rooms were well cleaned and beautifully decorated. After much of the day touring around town it was nice to come in and relax.

Pool ,,, dinner option,,, nice bars around. Safe

I liked the rooms with high ceilings, they were clean and comfortable. The washroom was also well maintained. The location was perfect, away from noise but close enough to get to La Plancha, Montejo, Santa Lucìa etc.

I really like that the bedroom was cleaned during my entire stay. People were very kind and friendly. The staff were very professional.

Hotel in very good conditions, nice front desk people and very well located

El hotel está cerca del paseo de Montejo y del centro histórico, lo cual facilita el acceso a los principales puntos de interés de la ciudad. En cuanto al área de comedor para el desayuno, el hotel debe actuar para proteger los alimentos de las moscas porque es un espacio abierto.

Everything was good, the only thing is the water from the shower gets out and it was always water in the toilet area.

Good hotel over all

This is a nice property and would be acceptable if you were visiting outside the hot season which in Merida is brief. But what is completely unacceptable is the treatment that you will receive if you book this property through a certain travel website or its subsidiary website that focuses exclusively on hotels. Specifically, we booked the most expensive room option at this hotel (a master suite) but were downgraded to the most basic accommodation as a consequence of not booking through the hotel's website where the hotel charges higher rates. We were offered no options, in particular a refund of the extra monies that we paid for the master suite that we were refused access to. There was no coffee service and no refrigerator in the room. The pool was tiny, received solar gain the entire day, and lacked any privacy being located next to a wall of glass next to the office. It was of no use whatsoever in trying to regulate our temperature in a very hot stretch of weather in Merida. The master suite that we booked and paid for had a private plunge pool and was the ONLY reason we booked this place. If sensory deprivation and a sweat lodge experience sounds good to you, this place would be a great choice. Caveat emptor.