On arrival we were greeted kindly by the reception staff, check in was simple and easy, we went upto our room and I noticed that there were blood spots/stains on the bedding. I called down to reception and was moved to another room, the other room also had the same bloodspot stains on the bedding. The manager called the house keeping team, who then took me into multiple other rooms, and were saying things like "oh this one has got the stains on as well so you wont want to stay in any of these". They were very rude and made me feel very uncomfortable. They were not understanding and were making me feel like I was causing problems over nothing. I said that the bloodspots are a sign of bed bugs and it makes me worried and uncomfortable, I asked to be put on another wing of the hotel to which they refused. They were wiping their hands on the desk and showing me their hands saying "see its clean no bed bugs" sarcastically. They were talking to eachother in front of me saying "theres nothing on the bedding whats she talking about". I had a flight at 4am the next morning, and had no transport to go anywhere else, so had no other choice but to stay which made me upset. The rooms weren't very clean. I felt uncomfortable for my entire stay. They gave me 2 drinks vouchers for the inconvenience. Breakfast was okay the next day, but I wont be returning.

Great late night reception desk service.

Excellent stay again everything was great.

Great for stopping at airport

Ideal location for early flight, room was clean and breakfast was plentiful

Ideal location for early flight, room was clean and breakfast was plentiful

Ideal location for early flight, room was clean and breakfast was plentiful

Staff was lovely and room was clean. Very convenient for a morning am early flight

Comfortable beds, nice toiletries, good shower. The full breakfast had a good selection of choices:hot, cold, pastries,fruit, cereal, porridge and plenty of different teas and coffees.

Fantastic location and hotel but if a twin bed option was available with sofa bed for family room that would be so much better. Very expensive to stay is another downfall

I was really pleased to get this hotel, not only to find it so close to the airport but also because of the friendly staff, clean and well appointed bedroom and bathroom and the delicious fresh buffet breakfast which was inclusive in the price). Highly recommend it if arriving or departing from Bristol Airport.

Best things about the hotel are its obvious location to the airport (3min walk) and the fact that it is new. Aspects to improve on are the menu, ‘just sold the last one’ being the obvious one!

Room ok but breakfast very disappointing. Very depleted stocks of pastries, waffles not available, had to hunt for bowls and plates, hot food luke warm and it was only 7.00am. Expected much better for the price we paid.

Loads of breakfast options, very clean, modern, big rooms and bathrooms. Had everything. Friendly staff, especially at a 1am check-in!

Great hotel in the best location for a flight! The room was perfect, with everything you need, and the free breakfast was a bonus. Not much on offer at breakfast, but there are a handful of items on offer

Clean room, cot provided (albeit a very small rickety one that would probably not have been suitable for an older baby/toddler), friendly check-in staff

Good stay

Easy check-in, clean room, hot breakfast; everything you need before a flight, less than a 10 minute walk to the airport.

Lovely staff and great service

The staff were very friendly and helpful. The only downside was the sofa bed which was extremely uncomfortable which really impacted sleep