Wonderful stay! 3 nights with two babies age 2 and 8 months, the staff were incredibly helpful, attentive and couldn’t do enough for you. The dinner was superb and breakfast varied. Unsure why such negative reviews we have a wonderful stay.

Great service for check-in, dinner and breakfast.

It was a very relaxing stay. Thank you

Fantastic experience with very warm service from staff. Onsen is nice.

One of the most modern and luxurious ryokan we've ever stayed. The kaiseki dinner and the breakfast are skillfully elevated. The grounds are well kept and exudes zen. The onsen bath with a view of the still rock pond is especially striking in the evening. The room is spacious enough for 4. There's samisen concert at night after dinner, there's bookstore, etc.

Nice Onsen and dinner was very good

great food, complimentary coffee and icecream, apple cider. quiet, traditional music performance, lots of frogs, clean bed, lots of mosquitoes. friendly staffs.

Very nice hotel with hot springs and wonderful meals. Big room with shower and bathtub and separate toilets. Very friendly staff. Nice ambiance. Had a concert of regional instrument and have activities. Wonderful experience

The seamless pick up at the station and the lovely kamakuras in the hotel were great. Meal service was great. Staff onsite were wonderful and the snow views made everything magical. The town was v quiet so buy whatever you need before you arrive. Also make sure to alert the staff 5 days in advance if u have dietary needs, the reservation/meals team would not accommodate last minute dietary restrictions even if you have legit reasons which tbh was the only disappointment in our almost perfect stay!

All are ok, except the breakfirst and dinner had to walk up to second floor , if this can be hold at first lvl or in our room that will be perfact

It’s one of the best onsen resorts around!

Very disappointed with the onsen and ice bar. The dinner was good though especially the sushi.

최고의 숙박이었어요.시설,음식,직원응대 등 모든 것이 완벽했어요.

乾淨房間

3xxxhkd的酒店，還不如平時的普通溫泉酒店！景色，環境，設施都被攝影師推高。露天風呂超小，大概只能容納8人，沒有景色，沒有裝修。讓人感覺只是個小旅館！晚餐是和食，難吃，我寧願吃自助。房間風筒壞的，洗澡水堵塞。對本來很期待這間，結果體驗極度極度極度差！想試伏的話，不妨一試！

服務人員、餐食

We zijn ontzettend in de watten gelegd. Aan alles is gedacht en het eten was voortreffelijk.

已經是6月中旬後，室外溫度已經30度以上，但因為是中央空調，房間只有暖氣，沒有冷氣。跟櫃檯反應卻不能調整溫度設定，最後只能借電風扇。餐廳也是沒有冷氣，大家揮汗如雨吃著火鍋熱湯

星野界十分舒適，必須一泊兩食！ 很值得。

整體內部乾淨，但沒有太多特色。免費飲品跟冰提供，服務跟餐點也不錯，房間內部偏老舊，浴場不大，內裝普通⋯