Horrible in

There was hair in the shower and stains on the blanket. Staff wasn’t helpful at check-in, we have to figure things out in our own. They were only helpful when it came to calling a taxi.

Modern, close to the beach. Only 6-8€ taxi anywhere centre of town. 2 € bus rides literally from outside the hotel door. Staff in reception very polite and helpful. Spa is excellent and reasonably priced. Breakfast is so so. Minor choices. Chef’s not always so approachable and hit and miss on dark/ fresh bread selection. Bean to cup coffee is very poor and although they have fresh grinder and an italian style available its not being offered. Palma is a coffee lovers dream city with fresh roasted beans and excellent coffee and bakery everywhere. There is a Luiz perez just outside of the hotel that offers decent coffee. There is restricted access to rooftop pool from 10am and people lining up. Its very hot during summer so from 7 am to 10 and would have been a great time . Its not a 5 start establishment but a good 4-4.5 and gains due to location, modern facilities and spa

Good place if you want to be close to the beach and public transportation and still be a 15-20 minute walk into town. Club level was really nice but a bunch of kids always in the lounge and the pool was always crowded fyi.

Really nice property with really nice rooms in a good central location. The spa was really nice, and the Levels area was excellent. Really easy to get to and from the airport. In the old part of Palma and all the activities and shopping around there, great restaurants too. The only downside was when they kicked all the fans watching soccer out at halftime because security wanted to close the bar area, which was really a restaurant, not a bar.

If you are looking for a minimalist bootcamp type stay, book here, otherwise find somewhere else to enjoy your stay

New hotel in a good location under 20 mins walk from the Cathedral. Unusual quirky design with pine panelling throughout, with comfortable rooms and large bathrooms. Nearby marina area has some nice restaurants. The excellent beach is just 5 mins away. The airport is a 10-15 minute taxi ride away. Had a decent gym which could do with a few more machines. Very friendly staff who really looked after us. Fantastic roof top pool and bar area, with great views out to sea and toward the Old Town, much better and cheaper than the nearby Es Princeps hotel!

Great modern interior

Very satisfied with my stay

We loved our stay! The area was super walkable. The hotel called taxis for us ASAP whenever we needed one. The room was spotless and modern. We ate at the restaurant on property 2 times. The rooftop pool had also just opened and had a beautiful view. We rented a car for two days and the parking garage was $20 a night, but extremely accessible and you’ll notice the price is not included because the area is extremely hard to park in if we didn’t have the amenity through the hotel. I would definitely tell a friend to stay there if they were visiting Mallorca and would book it again if we went back!

Yes very nice

Amazing

Good clean rooms excellent breakfast only little fault is no usb charge point in room. But great hotel would defo stay again

spotless, staff were amazing. can't fault a thing!!!

Can't fault it again, i've loved my time here and will be back in the Summer. Thank you to all the staff who made me feel so welcome again...a home away from home

Bed linen clean and fresh, comfy bed, good pillow, hot shower...that's the basics for a good stay. Rooms are beginning to show their age with laminate carpentry fraying at the corners, damp showing on the shower ceiling, mold in the corners of the shower sliding door. Corridor noises carry a long way due to the acoustics of the building and the lack of a good lower door seal meant being woken by other guests. Our shower was dirty with hair shavings in large quantities on the shower wall and something congealed on the wall at waist height at the other. We didn't complain, time was limited so i used a hand towel to clean away what should have been done before we arrived. Small complimentary water provided on arrival, but not replaced thereafter...requested water from reception but was told this wasn't possible. Requested a late checkout, this was also not possible - despite the hotel having low occupancy. Have stayed here several times since it opened and service used to be better, will look elsewhere next time. To finish on a positive, the location is good for Portixol, the Cathedral and the right side of town for the airport.

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Room was kept clean and staff were very polite. Breakfast was expensive and cooked breakfast not very hot

Modern hotel, no parking, friendly helpful staff

A brilliant stay and superb customer service. The Level 3 lounge was a treat and the team there couldn’t do enough to help - recommending and booking us restaurants.