Telephone line in room was broken, aircon not cool, something wrong with electric sockets in room, can't charge our handphones. Door knob was faulty, difficult to lock. Told the reception about phone line was broken, their reply was cannot change the phone. Complained about faulty door knob but no action taken. So, I requested for a room change and the new room is ok. We could charge our handphone in the new room and the phone is working. We used the phone to call reception in room 406 but no answer from reception. When we told them why no answer from reception, their reply was something wrong on their side and they can't hear the phone ringing, or else they will pick up the phone.