Dear Valued Guest, Thank you for taking the time to share your feedback. I hope you had a better experience during your stay yesterday, but from comments like this, we will learn from and improve. We strive to provide an excellent guest experience, and in this case, we clearly did not meet expectations. If you would give us the opportunity to serve you again, I assure you that we will do our utmost to provide the same outstanding experience that many of our guests have enjoyed. Sincerely, Friendly I Race, General Manager