Overall Ratings & Reviews Lotus Village Hotel Hanoi

At first, I heard some bad reviews so I was hesitant, but after seeing the location near the center, I thought I would just book it, but I didn't expect it to be so good. The receptionist finished the check-in procedure and took me to my room to give me detailed instructions while I said it was okay and I could do it myself. The hotel also has an elevator, not like some guests who said there was no elevator, which is wrong. And it's close to Hoan Kiem Lake and the train street cafe, so we could move around on foot very well.

I came from Saigon and spoke with a southern accent, so Hanoians didn't seem to like it and the two receptionists at the hotel also had a disrespectful attitude, like laughing rudely. The staff quoted the wrong room price while the price I booked on the app was lower and clearly displayed. Even when we asked to rent a car, the staff just answered perfunctorily and as if they didn't want us to rent one. In general, I feel afraid of Hanoians. In the South, I'm still the true love.

Family friendly, strategic location, cheap price, receptionist 24 hours.

Friendly and enthusiastic staff, comfortable rooms

Friendly staff, room ok

the facilities in the hotel are very complete, hair dryer, iron, extra pillows, AC and 2 fans. The staff are very friendly and helpful, There is no elevator and the staff are very helpful to carry the suitcase and lower it when checking out. I think it's very good service. thank you ^.^

Hotel has no elevator. Kh's luggage is very heavy, still have to carry it up to the 4th floor by stairs. Common area, stairs are not clean There are cockroaches in the room The floor has many holes, covered with towels. Old walls, moldy stains Toilet: door cannot be closed; toilet is located in a wall niche, very narrow; shower area does not drain, overflowing the barrier to the outside area

Customer service is not good,

Hotel support is very bad and unfriendly Lack of check in support

friendly staff, however room is very old and dirty. facilities are very bad

- Location: right in the old quarter so easy to get around - Space: small room, with enough support equipment but the toilet is dirty, degraded and smells bad, the head of each water sprayer is covered with sediment which looks very unhygienic. - Car rental service: scooter price 150k/day but the car is old, the engine keeps turning off, very uncomfortable.

friendly and enthusiastic staff, but order management from traveloka is not good

I just don't like the room smell like cigarette butts when you open it. But it goes away after a while. Everything else is ok, I only stay at night because I mostly go out during the day so I don't see any problems. Overall, it's quite ok.

Enthusiastic receptionist, clean room, quick check-in. Near walking street so no worries about where to play

The room is clean, the condition of the room is according to the price, but it is good if you go to Hanoi but only need a room to sleep and shower, it is very suitable, when we were in Hanoi we always booked this accommodation, the price is cheap and clean, worth it

The room not comfortable, good location and easy to find food

The hotel has 2 areas with and without elevators. So everyone should check carefully in advance whether the room has an elevator or not. The day I stayed in a room on the 4th floor but there was no elevator so it was a bit difficult to move around.

From 1 o'clock in the morning until seven o'clock in the morning, there has been a noise similar to that of a water pump, buzzing constantly. It has seriously affected my sleep.

The staff is quite friendly and enthusiastic, good location. The only problem is that the room is on the 4th floor but there is no elevator, the staff supported changing rooms when possible.

The hotel smells musty. The bed sheets and pillows are old as if they haven't been changed for a long time. I scratched my head while sleeping.