Overall Ratings & Reviews Star Hotel

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We were told, as we had ordered breakfast, that the chef was unwell and was not able to work. So Bruce rang me and asked what we would like for breakfast, that he was unable to do a cooked one, but what else could he do for us. so he provided cereal, yoghurt and fruit and gluten free toast as well as the usual bread, juice, tea and coffee and porridge. He seemed to be on his own and worked very hard. The service and his professional attitude was much appreciated.

There is not much to dislike about this property

This was one of the worst hotels I have ever stayed in. Situated in a back lane just off the high street, it was difficult to get the car anywhere near. Then there was no parking anywhere near the hotel. No reception or staff onsite. I was met by someone who took me up the 3-flights of steep stairs and gave me a room key. The room and hotel in general was very tired and in desperate need of refurbishment. The room door had obviously been smashed in and repaired!! The walls were paper thin, as you could hear everything in rooms on both sides. The breakfast was awful. The night time drunks shouting up at other residents at 2am just topped off a really bad experience. Never again!!

good value room, comfy bed with slow to warm but hot shower. good wifi and a bonus of breakfast which I was not expecting.

Hotel seemed to have no onsite staff. No reception. There were only 4 guests staying and we were all put on the third floor with no lift. This was difficult as we are an elderly couple.The bar is not open every day so no-one in the hotel at all although there is a contact number in the room. Cooked breakfast was very good, cook was very friendly and also served food. We booked a 2 night stay and the room was not serviced on our second day. We managed to get towels in the evening from the barmaid who was great and went out of her way to help. I thought the information and reviews on hotels.com were very misleading and I wouldn't have booked had I known what it was like.

The room was fine but I was informed that breakfast was between eight and ten, when I went down at nine it was all locked up and there was no staff around to help. Not having breakfast spoiled my stay and I had to get breakfast elsewhere.

Very well situated in a wynd off Montrose High Street. Staff were very friendly & helpful.

Clean room, good shower and lovely breakfast. Friendly staff and very helpful.

It was clean and warm comfortable bed, the room and en suite all very nice, the public area a bit tired,staff helpful and pleasant, would go back

Bedrooms/shower room great, rest of the facilities tired.

It’s an old property there’s a lot of stairs BUT the room was spacious the water pressure is great Staff carried my case upstairs breakfast is great location is central Entertainment in the bar disco karaoke pool etc value for money 💛

Overnight stay as golfing next day. Room 204 was a decent size however no bedroom or bathroom heating. Shower was tiny but decent.

Comfortable, central but a lot of stairs if you are not very able.

Hotel is cleaned daily and offer a generous breakfast each morning

staff were really helpful and it was very clean but there was lots of stairs too go up and down and there wasnt a lift for disabled people and no parking

My wife was born in kirkaldy she is 79yrs I am 82yrs we were shocked when we were put on the third floor when there is no lift we stuck it out for two days bot the muscles on our legs could not bear it anymore in fact my hip joint is still giving me pain the whole holiday was ruined it was supposed to be her last chance to recap on her family and places to visit

On my arrival, Hayden the young gentleman at the bar was extremely welcoming and personable. He took me to my room and allowed me time to settle in. I returned down to the local bar and had some drinks. On my arrival to the dining room in the morning after an eventful night, i was greeted by hostility and insults from the cook Colin. Colin was initially not allowing me to sit in the dining room reporting "You are putting off other guests with the way you are and the smell coming off you with alcohal." I apologised and reported that i did have too much last night, but was just needing some food. He refused to serve me. I sat down and had some apple juice. He then returned to my table and said "What did you order then?" I reported the full english breakfast. He returned a while later and threw the plate down in front of me and walked away. He stood at the kitchen door and watched me the whole time i sat at the table. I had stayed in the hotel earlier in the week and could not fault it. It was excellent. This experience with the cook Colin has put a black mark on my stay.

What's not to like? Nice clean room with little extras like a bottle of water, and shampoo and shower gel, which are thoughtful and appreciated. Excellent staff, and had a brilliant full Scottish breakfast cooked for me fresh. Would definitely stay here again. Many thanks to the staff for a pleasant stay.

Hotel is comfortable and clean. Staff really friendly. Great bar and lovely breakfast. Great value for money.