Beautiful views and well situated on top of a hill. It was very cold. Radiators are only on 6pm to 6am. Heating was inconsistent on second floor - stayed in apartment and suite and requested heat turned on numerous times. The Pres Suite (Expedia promoted as 1 left and there is only 1) is right above a music conservatory who practices from midday until evening, except weekends. Staff is very accommodating and they make a great latte. The streamed jazz in the main hall was a plus. Ample teas and things to make altitude adjustment easier.

Really beautiful property. Helpful staff and delicious breakfast!

I am here right as I am writing this review and wanted to say how much I love the service of the staff who works here! Everyone is so friendly and helpful! Victor at the front desk came and grabbed my suitcase to my room and explained everything and said if I needed anything to call 0 from hotel phone! My suite was beautiful and it’s so spacious and I love the bathroom with the rainfall shower head and hot tub! Just make sure not to drink the water from sink you can get sick so only drink bottle water! Our toilet didn’t flush and I told someone at front desk and within 5 mins someone came to fix it immediately! We had breakfast downstairs at the restaurant and had a nice view while we eat! What also nice of the staff here is that I had an early pick up time for a tour at 5am and they gave a to go bag with a sandwich, fruits, snacks and a water bottle. I definitely recommend staying here when you come to Cusco!

The best stay with the best staff!

The hotel staff was so friendly and attentive. The room comfortable and the hotel itself oozes with charm!

Overall ok. But, the room layout is not good.

Large room with 2 double beds (for family). Very large spa like bath. Great breakfast included. Nicely appointed lobby. Quiet central courtyard outside room with nice views from hotel. Great neighborhood, close to everything. .

Amazing customer service , excellent hotel, comfy beds , breakfast was fantastic . Totally loved it .

What an amazing place, the staff couldn’t have been more helpful and the hotel has a wonderful traditional feel. Great breakfast with spectacular Mountain Views

Excellent location! Wonderful staff! Highly recommend.

Fabulous hotel with super friendly and helpful staff. They went above and beyond to make the stay welcoming. Great shower in room too

The location is perfect and safe. The staff was amazing!

The experience was incredibly easy from start to finish. The property had a lovely view of the city, the rooms were clean, and the staff was incredible helpful. They went above and beyond in every regard including holding our suitcases while we were hiking the Inca trail, arranging transportation to and from the airport, and providing us with meals / any other accommodations we requested. I would highly recommend this hotel for your time in Cusco.

Wonderful traditional hotel. Service was excellent and the view of the mountain amazing. Staff couldn’t have been more helpful, the included ride to and from the airport made the stay stress free. Fully deserves top marks.

I stayed with my two children and everything was perfect! We felt very safe, everything was clean, the staff was friendly and helpful. They responded very quickly to messages. To go breakfast for our early morning trips. Amazing breakfast in the restaurant. Amazing location.

Well kept rooms

Room was spotless

Everything was first class. Tasty and varied breakfast, made to order, every morning. Great location. Their recommended guides (for trips, etc) were also first class.

Nice hotel for price. Great view! Nice staff!

Clean rooms, great breakfast, friendly staff. Why stay anywhere else in Cusco?!