Stephen
Friends and Family Family
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Third year staying here and what a different experience. Whether this was due to it being a bank holiday or not some things could have been better. On arrival not the usual warm welcome told we couldn’t book a table for food that night as not taking reservations, went outside and managed to book online!!!! Took 30 minutes queuing to check in and both nights took 25 minutes to queue for a drink and to order food at the bar. Ran out of beers second night and burgers on first night, considering we were told it’s like this all the time during holidays then you would expect enough stock to be ordered. The bar staff and those clearing the area worked really hard, credit to them. The breakfast system needs some thinking as you are constantly asked what room number you are when going up for the buffet and where the toaster is located blocks the way to the tables causing people to bump into one another. No fans in the room so had to open windows which not good being on a busy main road. Will seriously consider whether we would rebook again during the holiday season.
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