Highly recommend finding another place to stay in Coba or elsewhere. This place is clearly gearing up to be sold. Almost no staff around, and limited service. We booked this hotel to use the complimentary bikes and access to spa services as provided in the description when booking as we wanted to bike to the Coban ruins. They did not have these, so we decided to check out the next day. The front desk manager, who had no idea of anything going on, checked us out and said we would be refunded for the second night of our reservation. We didn’t get refunded, and low and had to fight with the hotel to get a refund which they never provided even though we didn’t stay the second night. They misrepresented their booking and stole our funds— do not stay at this property. They also changed their Expedia description after I had complained though my screenshots had proof of their original offerings.

It is a lovely place that is nestled in the jungle. The pool was great. The vibe was great. The only thing was security seemed a little lax. The doors have very minimal locks and there was a massive window/sliding door in the bathroom with no way to cover it for privacy.

This property is beautiful and has a lot of potential, but the owners seem to be letting it go a bit. It was disappointing to see that the bar and restaurant were closed and their bikes have been given away. This lack of amenities (except for a meager breakfast) was problematic for us since we came without a car, and it’s about 3km to town with no sidewalk/path. The staff were lovely and helpful, but I wouldn’t recommend staying here without a car until changes are made.

The staff were all very responsive and courteous. The room was great we had a great time !

The toilet has this constant odor like the gray water is backing up.

- hotel staff is extremely helpful and friendly, most speak English - the ambiance of hotel of gorgeous of you like jungle theme - parking is easy, hotel feels safe, Starbucks on property - Coba town is less than 5 min drive with beautiful Myan pyramids - recommend this hotel if you want some accustom bustling of big towns, though recommend having a rental car so you can access food/attrections when needed

It was very gorgeous, quiet, and the staff was very nice. However, despite the staff not seeming busy (I was the only visitor there for my whole stay), the pool was always dirty. The hotel was also difficult to access for farther day trips - after one, I ended up having to walk for 10 minutes in the dark on the highway alone (as the staffs advice didn't pan out). When I reached out for help from the concierge, they had already gone home for the day at 8pm ):

This place was great, quiet, clean, spacious. The staff was friendly and professional. The Starbucks was a nice option in a remote area. We would definitely stay again when we come back to Coba.

Well maintained property. Friendly staff. Extremely convenient fir visiting Coba ruins and nearby cenotes.

The place is really nice and super quiet

What a great experience. We got the room with a private jet tub and it was so awesome to hang out in our private area looking into the jungle. There was also a Starbucks kiosk to our surprise and parking was really easy. Check in was a breeze and everyone was reallly nice.

Staff was were distant, maybe due to their culture. The rooms need a touch up but otherwise very acceptable. Incredible beautiful views into the jungle from our terrace worth every penny… Breakfast was included except the coffee which was around 70 pesos/cup.

The property was very unique. Like being in the jungle! The dining and Starbucks were great! We rode the bikes into town. Everyone was very helpful, kind and accommodating.

It was a beautiful oasis and very quiet. The food was delicious. The staff were wonderful. It was so easy to get around the Coba area for daytrips to various sites to visit.

For those wishing to explore Coba before the crowds arrive, this is an ideal place to spend the night. The staff were wonderful, the hotel itself is set in a beautifully landscaped setting and the food was good. They even serve Starbuck's coffee--a nice suprise, especially when you are starting your day off early to see the ruins.

Nice jungle setting. Well thought out room. Very tasteful.

We love this place, starbucks coffe inside the hotel, close to Coba's piramides, excelent restaurant as well, beautifull room surrounded by forest. An ancient Mayan road (SAC BE) is in the back yard of this hotel.

We really enjoyed our stay. The property is in a good location, within walking distance or a short taxi ride to many things downtown. In particular we loved the terrace which was a great place to relax.

Beautiful and clean rooms, amazing food in the restaurant and helpful staff. Is just outside Coba but has everything you need on site.

Very nice staff