Where should I start All front office person thinks they are better class then customers never smile or greet customers once they see you coming pretend they are busy in computers and on my check out security person wants to know did we provide 5 star service, My answer was after 3 weeks staying I am moving to new hotel, He walk away and did not even bother to open door when I exit the hotel. Dirty carpet ,2 pieces of towel provided and some days one only. Water leaks When take shower it takes 3 days complains to fix the issue. It was not a draining issue water was leaking because the sealant was missing between glass and floor. After staying there for a week front office girl asked if the problem is fixed and said we are thinking to Paid for breakfast I ate there not more than 10 days out of 21 days, Hot food either cold or dry out sitting there for days, Dry breads. Coffee taste like drinking hot water Don't treat customers like they are garbage. Customers are the one providing yours pay. Overall, it was the worse hotel I stay, I sent E mail to management no one either bother to response or call. Shame

Very good staff. Clean.

Customer Services were well delivered. Great staff

Personnel

The staffJyoti was friendly nice very beautiful and welcoming. The hotel was amazingly nice I loved the experience definitely I am a regular customer

Staffs are polite, courteous and helpful. The hotel is quiet and very clean.Enjoyed the Sauna which was complimentary and every dinne out souk al waqif by the beach and under the moon.

Quiet and clean - Good ambience

Air conditioner gave me a chest infection. Widows could not be opened.

Pleasant hotel

We loved the staff and accommodations!

My Expedia booking was canceled without notice so I had to wait for 1.5 hours at 4 a.m. to get another room. Room wasn't clean enough. Room quality is average. Never enough towels. Staff service isn't good.

Overall experience very nice

Carpet nit clean

The staff was amazing..thank you .. MSG US Army Germany

Overall nice and clean. Good complimentary breakfast. Friendly staff, both reception and security personnel. A nice place to stay at a very very affordable price. I say this sincerely as I have travelled and hotels across Europe, Indi and US. It is a cheap hotel with all class amenities.

Towels have stains. Bedding has smell Poor check out process

Decent hotel but off the beaten path in a desolate area. No attractions nearby other than a 10-15 min walk to the old Wakrah souk. In hindsight I should have rented a hotel on the corniche or in the Bay Area.

I recently visited Qatar, and I must say Time Rako hotel is on of the best hotels in City, its 10 mins from the airport and very much convenient. The staff there are really amazing, specially them on the reception, they helped alot.

Outstanding staff, great ambience.

Great hotel