8.0
Very Good
From 538 reviews
Cleanliness

8.6

Room Comfort

8.0

Service and Facilites

8.4

Traveler Reviews Hotel Gala

Number of reviews per page
20
40
Top reviews
Luis
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

My experience at Hotel Gala was very bad. The service at the front desk was poor, there was no hot water to take a shower, and there were no bottled waters provided in the rooms. I went downstairs to ask if they could give me a bottle of water and they said no. They showed me where I could get water, and when I asked for a cup, they told me I had to bring my own. My stay at Hotel Gala was very unpleasant.
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Adrian
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

No
Victor
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

La habitacion estaba sucia,quisimos desayunar y dolo tenian unos cuantos platillos disponibles tambien tubimos problemas con el inodoro no bajaba agua y ya para salir nadie me ayudo con mis maletas la receptionist fue muy grosera,, no vuelvo a regresar mucho menos lo recomendaria
Jorge
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Cama muy incómoda. Mal internet
Alonso
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Toilet running but amazing place & location
Alonso
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Excellent staff. A very poor breakfast. One piece of toast & 4 slides of orange. Amazing view from deck on roof. No elevator so being your own to carry your bags up & down the different floors. Very clean. Toilet tank water valve broken. I instructed them to fix it once I check out. I am living with it.
Santos M
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Good attitud and excellent service
Alejandro Torres
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Lovely place to stay, quiet and safe.
Maria
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Good area
Fekadu
4.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

I was disappointed to find that the room was advertised as having air conditioning, but there was none. Additionally, the shower experience was not satisfactory, as there was barely any hot water available
Lorena
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Excellent service from everyone (Manager, Receptionists, Concierge, cleaning service) and the hotel were very clean and pretty.
Paul
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Great location
Cristina
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Disappointed with Breakfast
JING HONG
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

The sound insulation of the room is very poor. I could hear the snoring from the neighboring room, and at 4 a.m., people were laughing and talking loudly, but no one managed the situation.
Yecida
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Nice people.
Isaul
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

La habitación no estaba lista a la hora del check-in. Aunque nos permitieron dejar nuestras cosas, tuvimos que esperar unos 15 minutos más y, lamentablemente, dos horas después aún no estaba disponible. La habitación carecía de aire acondicionado, solo tenía un ventilador, y aunque no era temporada de calor, se sentía bastante caliente. Los muros son muy delgados; se escuchaba todo lo que sucedía en la habitación contigua, donde había una familia con un niño muy ruidoso. Además, cada vez que usaban el WC o el lavabo, el sonido del agua era bastante molesto. La cama era dura y la distribución de los muebles poco funcional, lo que hacía el espacio incómodo. Por otro lado, nuestra habitación solo tenía una ventana hacia el interior del hotel, lo que afectaba la privacidad. El servicio de valet parking fue extremadamente lento, ya que solo tienen un encargado y el estacionamiento está alejado. Para colmo, presenciamos un incidente anterior en el que un coche había sido golpeado, y el hotel no quería asumir responsabilidad. Era un domingo a mediodía, y no me gustaría estar en la situación de esos huéspedes. En resumen, no recomendaría este hotel y no volveré a hospedarme aquí.
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Alejandro
icon-
6.0
/10
Reviewed 88 week(s) ago

Hotels.com verified review

The hotel was in very central location. It is a very old construction tough. The people who worked there are very friendly.
Melissa
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

The building itself was quite nice with a nice rooftop. The bedrooms were a little outdated and could have been cleaner. The breakfast also wasn’t great-just fruit and a coffee. The area was perfect for Puebla and in a great location for walking the city. It was very reasonably priced for the off season.
DENNIS
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Too noisy! Las cobijas y toallas, rotas y viejas. No tienen AC. Y el ventilador estaba malo!
Mariano
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Everything is super nice
Number of reviews per page
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40