I really do not like writing reviews, especially if they are negative in any way. But the lack of finding staff at reception to lodge a complaint has left me with no choice but to go public, to warn others. My wife and I have stayed here several times over the past 5 or so years, but I don’t think we will be staying here again. We were staying in Room 17, supposedly a Premier Studio, King Bed, River view. The room was lovely and spacious and it did overlook the river, but the bed… yeah, nah… 2 single beds, one of which the mattress was very substandard, pushed together, does not make a King Bed. The ridge in the middle of the bed was atrocious and the side of the bed that I was sleeping on was terrible. I needed abseiling gear to rope myself in just to not fall out of the bed. The mattress edge was deformed or damaged, providing no support and creating a significant slope or hollow, which promoted one to slide out of the bed if one wasn’t careful. It was a constant battle which lasted all night and which I lost. So no, I cannot recommend staying here until issues such as substandard beds and the lack of reception staff is properly addressed.