A lovely place with first class staff and a great breakfast

Beautiful hotel in an excellent location close to the famous bridge, old town and the shopping area - all within walking distance. We had the loft apartment between three of us and it was spacious and clean. The staff were kind and accommodating. We would definitely stay again.

Beautiful, unique property in a great location in Porto, within easy walking distance to all major sites. Plenty of space for our family of four. Clean, beautifully designed apartment with a delicious daily breakfast. Wonderful service - kind, helpful concierge staff. Thank you!

This is an amazing place to stay in Porto! The rooms are very comfortable and clean. Convenient to everything you want to do. The staff is beyond helpful and courteous. We loved the ladies at breakfast. It was a great start to the day. Duarte made us feel at home from the second we checked in. I highly recommend

Excellent. Bigger than expected, stylish, comfortable, and very helpful unobtrusive staff. Best accomodation I remember. Centrally locaated.

The location is fabulous for exploring the town, and the concierge is friendly and will provide the best recommendations. We loved Porto, and having this hotel as our stepping stone for our explorations with our family of four, made our trip easy, memorable and great. Quiet rooms made for a good night sleep, laundry facilities, parking, great breakfast, right in the heart of it all. What more could you ask for?

We really enjoyed our stay at “ the palace” Wonderful location in old town. Fantastic room! Super clean, comfy bed. Fully equipped kitchen with clothes washer and dishwasher. If only the weather had been better we would have totally enjoyed the garden we could access right from the room. The included breakfast was in a cosy little room with a family like atmosphere. Highly recommend.

Awesome place. Old palace that was beautiful. Fantastic location with on site parking. Breakfast was delicious and picnic breakfast provided when we had an early departure. We had a 2 bedroom apartment that was incredibly spacious. Also had laundry in our apartment. Highly recommend.

The facility was historic and well organized as well as centrally located. There was lots of space making an extended stay very comfortable.

Lovely loft-type room. Excellent staff, amenities, and location.

I will not suggest this place to anyone. It’s specials but poorest service, bathrooms not working properly. No front desk service, it’s extremely difficult to get someone in front desk. Too costly and not worth

Beautiful place in a great location with delicious breakfast and very friendly staff. Would stay here again in a heartbeat!

The breakfast was great because of the servers, extremely friendly.

The room was good staff was very friendly

The communication was clear and the staff were very friendly and kind. The property itself is a historical building and beautiful. The apartment we had was spacious with working appliances and umbrellas that were handy for the rain. The bathrooms is our apartment were terrible - there was only a filthy shower curtain separating the shower form the rest of the bathroom which ended up getting soaked. The walk up the stairs to the bedroom was tricky at night as the floor and stairs are same colour and I tripped. Besides the bathrooms, the other major issues as the constant upsell - for example we were told if we pull out the pull-out couch it was a 40€ fee. They left 4 coffee pods for 4 people to use over 5 days - if we wanted more 2€ each - luckily we bought them at grocery store for 20 cents each. Overall, the property is beautiful, in an excellent location, is safe with kind, friendly staff. I also appreciated the quick intro to the area around the hotel but found the rest I recommendations to be overpriced and extremely touristy. We were able to find better restaurants in the area and half the price for the same or similar meals.

Great breakfast

This hotel was an absolute unicorn. We were a group of 6 women who wanted our own space but to be together and this hotel totally hit the mark. Each unit had multiple bedrooms and bathrooms, all of which had character and incredibly clean. The location was perfection (2 min walk from Dom Luis bridge). Staff were very responsive and helpful. Highly recommend for families and small groups.

Lovely stay - apartment incredibly fresh and clean- modern bath and kitchen - was delighted to find a washing machine in the apartment, as well! Staff very kind and helpful!

Jorge was on duty when we arrived and was welcoming and informative. Property was unique, clean and central to historic district in Porto

Nice place with attractives surroundings and clean apartment. However, the customer service was underwhelming for a 5-star hotel. Staff seemed disinterested and really bad first impression with the front desk staff, which detracted from the overall experience.