On arrival, staff were very pleasant and helpful, so we left our bags and went out. When we called back to check in, our bags had already been taken up to the room, which was lovely, especially as we had 3 flights of stairs to go up. So not the place to stay if you have mobility issues. Staff were lovely and location was perfect. We only stayed here for one night, so the issues I am about to list probably could have been resolved with a different room or maintenance, but due to only being here for one night, didnt have the time to complain. The issues included;
- Television - we had two - one didnt work and the other one, there were issues with signal on selected channels.
-Air con - didnt work and the room was very cold
- Cleanliness of the room - beds and bedding spot on, carpet looked like a patchwork quilt and had stains all over it.
-There were no glasses in the room.
- Cups didnt fit the saucers
-Toiletries minimal - smallest of soaps and one plastic cup
- Water pressure in shower horrendous, and water luke warm
Overall hotel needs a makeover. We did notice that there was maintenance ongoing in the hotel, wish we had been told this before out stay. Would I stay again ……..? Only if I was guaranteed that it had a full makeover and everything was working. Could have stayed in accommodation close by for less and in much better condition. Really sad as staff and location are amazing.