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Explore Swiss-Belresidences Rasuna Epicentrum

Traveloka (1,365)

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8.2

Very Good

From 1,365 reviews

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Cleanliness

8.2

Room Comfort

8.2

Meal

8.2

Location

8.4

Service and Facilites

8.3

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Ambiance (42)

Bedroom (39)

Distance to City Center (37)

Staff Friendliness (32)

Room Space (32)

Hotel Area (28)

Taste (27)

Check-in/out Time (26)

Bathroom (26)

Accessibility (24)

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Traveler Reviews Swiss-Belresidences Rasuna Epicentrum

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Customer reviews

c***e

Staycation

8.5

/10

Reviewed 4 day(s) ago

My stay was generally pleasant, but there are a few things I hope the hotel can improve. The hair dryer in my room often stopped working, and even after calling several times, the issue was not resolved. On my last day, before check-out, I had to leave with wet hair as the service did not come. Additionally, I found the balcony access procedure quite inconvenient. Guests are required to sign a statement to open it, and there is no proper lock available for us. The explanation given was about insects, but being on the 17th floor, I find it less reasonable. It felt more likely related to safety or security concerns, considering how close the balconies are between rooms. It’s a pity, because the view from the balcony is actually very beautiful and would enhance the guest experience. I hope the management can consider improving these points, as the potential of this hotel is really wonderful.

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C***a

Leisure

6.2

/10

Reviewed 6 day(s) ago

The hotel staff was very friendly and helpful during the check-in process, helping resolve my concerns. Thank you very much to the hotel staff.

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G***e

Staycation

8.2

/10

Reviewed 1 week(s) ago

The staff was very friendly and accommodating. The air conditioning was too noisy.

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A***a

Business

6.3

/10

Reviewed 2 week(s) ago

I went back and forth to the receptionist twice to change rooms because my card wouldn't work. The first room didn't work, and the lights wouldn't work in the second room.

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N***n

Staycation

10.0

/10

Reviewed 5 week(s) ago

Need to stat one more time... Bring friends & family

6 people find it helpful

Accommodation's Reply

05 Aug 2025

Dear Mr/s. N***n, Thank you for staying with us again — we're truly honored to be your family's preferred choice. We look forward to welcoming you back soon. Next time, don’t forget to bring your friends and extended family along to share the experience! Warm regards, Aditya A. Wirakusuma General Manager

N***a

Staycation

8.5

/10

Reviewed 5 week(s) ago

The room was spacious, the staff was friendly, and the food was delicious. Luckily, the high floor request was still available, and we were given the 16th floor.

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Accommodation's Reply

05 Aug 2025

Dear Mr/s. N***a, Thank you for your kind review. We’re delighted to hear that you enjoyed our spacious rooms, friendly staff, and delicious food. We're also glad we could fulfill your request for a high floor and provide a room on the 16th floor. We look forward to welcoming you back for another pleasant stay. Warm regards, Aditya A, Wirakusuma General Manager

D***e

Leisure

8.3

/10

Reviewed 6 week(s) ago

pretty good, cool, strategic, even though there are improvements, but it's okay

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2 people find it helpful

Accommodation's Reply

23 Jul 2025

Dear Mr/s. D***e, Thank you for your review! We're glad you enjoyed our convenient location and overall atmosphere. We apologize for any inconvenience caused by the ongoing improvements and truly appreciate your understanding. We look forward to welcoming you back for an even better experience in the future. Warm regards, Aditya A. Wirakusuma General Manager

N***i

10.0

/10

Reviewed 6 week(s) ago

very effective and Yemen...ok deck

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2 people find it helpful

Accommodation's Reply

23 Jul 2025

Dear Mr/s. N***i, Thank you so much for your review! We’re happy to know that your stay was memorable and comfortable. Hope to see you again on your next visit Warm regards, Aditya A. Wirakusuma General Manager

S***l

Business

8.5

/10

Reviewed 7 week(s) ago

Overall better than the previous room.

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Accommodation's Reply

21 Jul 2025

Dear Mr/s. S***I, Thank you for your review and for staying with us again. We’re glad to hear that overall, this room was better than your previous one. However, we sincerely apologize for the issues you encountered, including the broken refrigerator, presence of cockroaches, noisy AC, and unpleasant toilet odor. Your feedback is very valuable and helps us improve. We’ve addressed these concerns with our team to ensure prompt resolution and to prevent similar situations in the future. Once again, we apologize for the inconvenience and truly hope to welcome you back with an even better experience. Warm regards, Aditya A. Wirakusuma General Manager

S***l

8.5

/10

Reviewed 7 week(s) ago

Overall better than the previous room

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Accommodation's Reply

21 Jul 2025

S***l

Business

8.5

/10

Reviewed 7 week(s) ago

The refrigerator is dead, there are lots of cockroaches, the AC is noisy, the toilet smells bad

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Accommodation's Reply

21 Jul 2025

Dear Mr/s. S***I, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the non-functioning refrigerator, the presence of cockroaches, noisy air conditioning, and the unpleasant smell from the toilet. Your feedback is very important to us. We have already followed up with our housekeeping and maintenance teams to address and resolve these issues immediately, ensuring they do not happen again in the future. Guest comfort is our top priority. Once again, we apologize and truly hope to welcome you back with a much improved experience. Warm regards, Aditya A. Wirakusuma General Manager

Lis h.

8.8

/10

Reviewed 8 week(s) ago

This is my first time staying at this hotel.. For everyone, I can only say "Alhamdulillah, it was fun💕😍".. Success and continue to improve the facilities and services. 👍

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1 people find it helpful

Accommodation's Reply

16 Jul 2025

Dear Mr/s. Lis H, Thank you so much for your kind and heartwarming review. We’re truly happy to know that your first stay with us was a pleasant one. Your support and kind wishes mean a lot to us. We’ll continue working on improving our facilities and services to serve you even better in the future. Looking forward to welcoming you again soon! Warm regards, Aditya A. Wirakusuma General Manager

Ida F.

Leisure

9.7

/10

Reviewed 8 week(s) ago

From the beginning of checking in, the service was very friendly, the cleanliness of the hotel and the rooms was really maintained, the facilities were also good, including the swimming pool which was clean, nice and spacious.

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2 people find it helpful

Accommodation's Reply

16 Jul 2025

Dear Mrs. Ida F, Thank you for your positive review. We're delighted to know you were pleased with our friendly service, the cleanliness of the hotel and room, and our facilities — especially the swimming pool. Your feedback means a lot to us and inspires us to keep improving. We look forward to welcoming you back again soon. Warm regards, Aditya A. Wirakusuma General Manager

T***a

10.0

/10

Reviewed 9 week(s) ago

Good, comfortable and worth the price

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5 people find it helpful

Accommodation's Reply

01 Jul 2025

Dear Mr/s. T***a, Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities. Please know our teams are working hard to ensure good services given to our guests. Please do not hesitate to contact us should you need further assistance on your next stay. We look forward serving you once again. Best regards, Aditya A. Wirakusuma General Manager

A***i

Leisure

5.0

/10

Reviewed 10 week(s) ago

Very unfriendly staff when checking in, the room door was broken when entering the room, the bathroom had no exhaust fan, the room order was not according to the app, asked for twin beds but was given one bed with the excuse that the room was full, the room was very smelly when first opened.

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Accommodation's Reply

03 Jul 2025

Dear Mr/s. A***i, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, from the check-in process and room condition to the discrepancy between your booking and the room provided. The issues you mentioned—including the unfriendly service, malfunctioning door, lack of an exhaust fan in the bathroom, and the unpleasant smell upon entering the room do not reflect the standard of service we aim to deliver. Your feedback has been taken seriously and shared with the relevant departments for immediate attention and improvement. We are committed to enhancing both our service and facilities to ensure a better experience for all our guests. We truly hope to have another opportunity to welcome you back and provide a much more satisfying stay in the future. Warm regards, Aditya A. Wirakusuma General Manager

D***y

Staycation

5.9

/10

Reviewed 10 week(s) ago

The electricity in the room was off and the process of calling the technician took a long time. The shower water in the bathroom smelled a bit unpleasant

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1 people find it helpful

Accommodation's Reply

01 Jul 2025

Dear Mr/s. D***y, Thank you for your valuable feedback. We sincerely apologize for the inconvenience you experienced regarding the electricity outage in your room and the delay in our technician's response. We also regret to hear about the unpleasant smell from the shower water. Please rest assured that we are addressing these issues with urgency to improve our service and facilities. Your comfort and satisfaction are very important to us, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards, Aditya A. Wirakusuma General Manager

ulfah I.

10.0

/10

Reviewed 11 week(s) ago

The hotel is nice and strategic, close to everywhere

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1 people find it helpful

Accommodation's Reply

01 Jul 2025

Dear Mr/s. Ulfah I, Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities. Please know our teams are working hard to ensure good services given to our guests. Please do not hesitate to contact us should you need further assistance on your next stay. We look forward serving you once again. Best regards, Aditya A. Wirakusuma General Manager

D***y

Staycation

9.1

/10

Reviewed 12 week(s) ago

Please maintain the air-conditioning. Others are very good.

2 people find it helpful

Accommodation's Reply

18 Jun 2025

Dear Mr/s. D***y, Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities. Please know our teams are working hard to ensure good services given to our guests. Please do not hesitate to contact us should you need further assistance on your next stay. We look forward serving you once again. Best regards, Aditya A. Wirakusuma General Manager

N***s

10.0

/10

Reviewed 13 week(s) ago

It was very pleasant and comfortable to stay here.

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Accommodation's Reply

18 Jun 2025

Dear Mr/s. N***s, Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities. Please know our teams are working hard to ensure good services given to our guests. Please do not hesitate to contact us should you need further assistance on your next stay. We look forward serving you once again. Best regards, Aditya A. Wirakusuma General Manager

L***O

Business

6.7

/10

Reviewed 14 week(s) ago

During my recent stay, I encountered a few issues that impacted the overall experience. The air conditioning unit was leaking, and the Wi-Fi connection was noticeably slow in the mornings. Breakfast lacked variety, and the gym facilities were quite disappointing. Additionally, the hotel only provides two bottles of mineral water per day, which feels insufficient for a 4-star property.

1 people find it helpful

Accommodation's Reply

18 Jun 2025

Dear Mr/s. L***o, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced. We regret to hear about the issues with the air conditioning unit and the slow Wi-Fi connection in the mornings. Please rest assured that we have addressed these concerns with our maintenance and IT teams to ensure immediate improvements. We also appreciate your comments about the breakfast variety and the gym facilities. Your suggestions are valuable and will be taken into consideration as we continuously strive to enhance our offerings. Regarding the bottled water, we understand your concern and will review our policy to better align with guest expectations, especially for a 4-star hotel experience. Once again, we apologize for the shortcomings during your stay and truly hope to have the opportunity to welcome you again for a much-improved experience. Warm regards, Aditya A. Wirakusuma General Manager

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