Overall Ratings & Reviews Fairfield Inn & Suites by Marriott Richmond Airport

Main person working check in wsd lovely both of our visits.

Karmen was a star!!! She patiently answered all our questions and helped us so much! Our first time in Richmond. She had great suggestions for places to eat. And all with a beautiful smile.

Staff was great and so was the room. Would return

The room was very nice and very clean. Special thanks to the assistant manager Jerome for his help in getting my CPAP connected up. He went above and beyond!

I read reviews before I booked at this hotel even though it was a last minute booking due to an airport delay. The reviews mentioned that the staff was so great and I agree. From my first phone call inquiring about their airport shuttle, to the shuttle pickup, drop off the next morning and the folks at the front desk --everybody was so great! I only got one name, Michelle, but I wanted to make sure she was recognized. They were so caring and even asked about our well-being after we got caught in the rain! Bonus: It's a great location next to walkable restaurants.

Always my choice of hotel nearest Richmond Airport.

We enjoyed staying here. We had a room with two queens and a sofa bed. The room was spacious and very clean. The only downside was the construction outside that just impacted the access in slightly, but there was no noise.

The people was nice but the room was dirty and i called down to the front desk to have someone come and vacuum they never came so i found housekeeping and they came to clean up. The free breakfast wasn't that great. They could have benefitted from a extra waffle machine the wait time was very long because they only had one machine.

Staff was pleasant. Shuttle was offered to Airport

The staff was helpful, professional, and courteous. The property looked beautiful and was well kept. The property was also convenient to restaurants and stores that suited our needs as well. I would stay here with my family again.

Very friendly service. Room was clean and spacious. Would recommend for any families traveling.

Comfortable stay for 6 people in one room. Clean. Updated. Good food

The front staff was EXCELLENT. The young lady was professional, friendly and welcoming.

Outstanding stay. Quality and comfortable.

It has been horrible. A couple next to my room was arguing for almost two hours and the hotel staff would do nothing but “ask them to be quiet”. Now it is 1am and I am stressed and exhausted. Horrible service and environment and the parking lot doesn’t have enough spaces so I had to walk through a pothole ridden area from a construction zone. A refund would be nice but it wouldn’t give me back my peace and sleep I am losing. Will literally NEVER come here again and will tell everyone I know to stay clear.

The check-in desk personnel were super nice and friendly!

I loved this hotel! It is my new go to when I stay to fly out of Richmond. The 3 star was only because of construction of a new hotel beside it. Staff was friendly the facility and new and squeaky clean. The complimentary breakfast was elevated food options and had plenty of seating.

Very clean, staff was super friendly and a very pleasant stay.

Nice rooms and good breakfast

It was great! I only wish they had more than one waffle maker and signage to help you find them though the construction.