Traveler Reviews Holiday Inn Express & Suites BOSTON SOUTH - RANDOLPH by IHG, an IHG Hotel
Number of reviews per page
20
20
40
40
Top reviews
Liz Y
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Good
Brianna
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
WiFi doesn’t let you connect any other devices other than your phone.
Bruno
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Nice
Melvin
Friends and Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Good
MARIE
Business
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Nice environment
MARIE
Business
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Clean room and quiet.
Carolynn
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Noisy people above us and couldn’t sleep. We went to the desk and they called, but they never stopped. They kept us up off and on until 4am.
Andre
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Good service and privacy
Jossue
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Room was nice and clean! Staff was great!
Beatrice
Business and Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
It's very accessible to all things and very convenient.
Nerlande
Leisure
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Our room was great. Front desk staff are not friendly accept the lady in the kitchen, she was nice but that didnt matter to me because the hotel itself was so clean and well kept. Our room was so comfortable. We practically melted into that king size bed. Sheets were clean. I love this hotel very much. Also one more thing i never encountered before that kind of upset me at first was the fact that I had to pay in advance when expedia gave me the option to pay once I get to the property. The same morning they sent me a message saying they will cancel my room if I didnt pay now. If I knew that would be the choice than i would have saved a few bucks and use the pay now option on expedia instead of paying at the property so FYI if you are booking pay later is probably not a good option with this hotel. Anyways we will definitely come back regardless of those little hiccups.
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Rebecca
Leisure with Friends
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I really can't rate much about this property because they canceled my booking before I even showed up and tried to say it was Expedia that canceled the booking. In Expedia looking into the reservation they still had me booked for the place. In the end the property stated that they canceled due to my payment not being made even though I had a pay at property reservation. As we were 4 hours away from home I ended up having to book a whole new hotel and pay more. I will NEVER recommend this hotel.
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Hung
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Nice and clean
Estefania
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Our stay was wonderful everyone was very friendly, close to multiple restaurants great location, room was cleaned and breakfast was amazing !
JIN
Leisure Family
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The staff appeared rather impersonal and lacked warmth in their interactions. The bathroom fixtures, including the towel and tissue holders, were poorly secured and nearly detached from the wall. Additionally, the room offered minimal soundproofing, and noise from the busy street outside made it difficult to rest comfortably. Overall, the stay did not meet expectations for comfort or maintenance.
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Rayshonda
Friends and Family
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Room was clean, updated and everything worked as expected.
Lawrence
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Very nice hotel with great staff. Our room was clean and comfortable and they had a nice breakfast with several options. We stayed here to explore Boston, and the surrounding area and it was a much more affordable option than staying in Boston.
Bachideque
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
All are great.
Shania
Leisure
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Everything was amazing. Staff was so caring and helpful. Will be going again.
Erin
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Convenient location, recently renovated, exceptionally friendly staff, close food options, nice pool area, comfortable beds, quiet, great night’s sleep- would definitely stay here again.