Overall Ratings & Reviews Emerald Central

Dear Ms Trang Emerald Hotel regrets the inconvenience you have experienced while staying here. We take your review seriously and have corrected the working attitude of the hotel staff. Regarding lost items, we are reviewing with the relevant departments to find them again, in case we find your lost items, we will promptly contact and return them to you. Once again, we sincerely apologize for this bad experience. Best regards.

Dear Ms. Nguyen. Thank you for taking the time to share your experience. The hotel is only responsible for issuing invoices for bookings paid directly at the hotel. For your booking that has been paid in advance, please contact Traveloka to get the invoice. Thank you.

Hello, Ms. Lan Anh. Thank you for taking your precious time to share your experience at Emerald Central. First of all, Emerald Hotel would like to sincerely apologize to you for the bad experiences you have encountered during your stay here. Emerald Central would like to acknowledge your feedback to improve and enhance service quality. Regarding the above issues, the hotel will verify the information with the relevant departments and take measures to handle according to the hotel's regulations, Emerald will respond to you in writing as soon as possible. Once again Emerald Central Hotel would like to sincerely apologize to you.