Daniel at Reception kindly carried my suitcase to the fourth floor. Brilliant location but no lift so moving luggage might be difficult for some. I enjoyed my stay. Very central location within easy walking distance of most places.

Pros: good location, nice staff Cons: 1.the toilet is soooo bad, it has no privacy and very smelly at night.(the shower and toilet are in one small room, only cleaned daily) 2.Every morning I wake up, I got more and more bites, I assume they have bed bugs, and it’s really itch and annoying. 3. The room is very small and no air-con, so the noisy fan is working all night

It’s old; it’s a lot of stair climbing; well located and serves a great breakfast. Has limited bar. Work being done on premises is noisy. Staff is friendly and professional. Curtained beds for privacy with reading lights. Towel provided. Right on Rossio Square—walk anywhere downtown.

The property was very nice. The only issue was that there are no elevators in it. You need to walk two flights of stairs just to get to the office. Then our room was two flights of stairs more. Room was nice. No refrigerator or Tv. Great location though. We were across from the Christmas Market at the square. Staffwas very nice and spine good English.

Amazing customer service, always helpful with great suggestions and a lot more. Will come back.

Location was excellent and super convenient. Nearby metro and bus. Walking distance to centre of Lisbon. However, this central location was at the cost of a quiet night’s sleep - every night, there was constant loud noise on the street below from midnight until morning - a mixture of late night revellers and deliveries for nearby restaurants. Breakfast nice enough. Staff helpful and friendly.

This is a great hostel where we booked the private room to ourselves. It’s important to know that there is no lift and the check in is up a flight of stairs and your room will likely be more floors above, so it was tricky with our 2 large suitcases and hand luggage but manageable for us. The staff were very friendly and the vibe is really great and homely. We were impressed with our room and the location is very central

Staff were excellent. The manager went above and beyond to offer advice and directions.

perfect

Excellent & clean facility, amazing staff who are always willing to help and make sure you have a great stay. I loved that the rooms had lockers that were very easy to use and kept my things safe. Location is also central. Highly recommend this hostel to anyone!

Great spot and service. Good price too. Would go back

Dirty and unmaintained

Great place and fantastic breakfast

The staff are wonderful. Cherry and helpful. The place is older and worn. Beds squeak a lot but are comfortable. As with most hostels, there is very little room in the bathrooms!! No place to put down your toiletry bag (except in the sink) PLEASE add some shelves. Some stools (on which to place clothes so they don’t get wet on the floor) would improve the functionality immeasurably! But again, the staff is wonderful. Breakfast was adequate too 👍

the place, staff was great, some inexpensive beer on tap.

The did not provide soap or shampoo

Amazing, friendly, really good experience the staff so generous and happy

Nothing-false advertisement

Amazing staff Excellent location !

I would have given zero or negative points for the overall experience if I could. The photos on the hotels.com website do not justify the real condition of this hostel. I was misled by the pictures and the reviews from hotels.com. The common area of the whole facility is dirty and dated. I have booked a private room, the room is not maintained properly. You can't close the window in this room to shield the very loud noise from the street since the wooden window frame is distorted. The street flies come into the room free from the top of the window. No towel was provided unless you ask. (The towel might be washed on-premise instead of being sent to the professional cleaning service.) The bed is very uncomfortable and the original plastic wrap is kept on the mattress. The price of the private room is more expensive than other 3 stars hotels in the neighborhood with much better-furnished rooms. The owner refused to move me to a different room or change the original booking from 2 nights to 1 night despite my concerns which I have communicated through two hotels.com reps. I ended up moving to a different hotel before my planned stay. Please avoid this place by all means.