Overall Ratings & Reviews The New Hotel Indian Shores

I would love to have given an “Excellent” rating. The location is perfect. Unfortunately, the unit had mold throughout. The ceilings around every AC vent showed mold and the bathroom was covered. It’s unfortunate bc the unit was super nice but hard to enjoy when the kids did nothing but cough while inside. I emailed the front desk 2x before writing this review in hopes of remedying the situation but I received no response!

Booking Staff and organization was aweful. Those 2 ladies were rude and unhelpful at the desk

Very impressed with the unit! Peaceful, right on the water, very clean and comfortable. Will be staying again!

Awesome place 😎❤️

Our room was dated, bed and couch very uncomfortable, view was great and they maintained the outside pool area very well.

I liked how spacious it was. It felt like being at home. Close walk to the beach. We loved our stay.

The Great: The views were breathtaking. The apartment is bigger than my 3 bedroom house. Full amenities, so was just like being home. The pool was superb, and the access to the beach was amazing. Suggestions: Notification in the room that the laundry room provides beach towels, coffee, water, other necessities and that there are beach chairs available for use and their location. Either have the gas grills be gas or get actual charcoal grills. The only drawback: The beds are too soft, and the queen had the 'roll to the middle' effect. Overall, this place was amazing and a great value. We will definitely be back.

This property was wonderful. From the beautiful view on the balcony of our suite, closeness to the beach, and friendliness of the staff, everything was great

Check in was at a completely separate location with no signage at the rental property or email to indicate where to check in. Had to ask a guest already staying at the rental property. Same happened to myself during my stay with another incoming guest

Awesome location and beautiful views.

Right on the beach. The 3 bedroom, 2 bath, was more then enough room. The staff went out of their way to help and answer all questions before and during the stay.

The location of the place is awesome. The heated pool is also great. 83 degrees in 50 degree weather. The unit itself is in need of some TLC. The coffee maker does not work correctly, the ice maker on the property does not work nor in the unit. The sliding doors and windows need to be changed to energy conservation and noise resistant because the sound of cars goes right through in the middle of the night. The sliding doors get stuck and are really dirty at the base and the carpet in the balcony area also needs to be replaced.

Was very nice quite little place

I flew into Clearwater to celebrate my 60th birthday and for a medical consultation. My plane left Denver late. As a result, I got to the property after the rental office had closed. I was unable to get into my condo. I spent the night in my car. So why I am giving this Hotel and staff an enthusiastic thumbs up after "my night in the stars?" The next day, Mariah S went into action. She made sure I received a superb condo and also made sure I had help with my luggage. I was diagnosed with Stage Three Multiple Myeloma Cancer in 2016. I was told I would only live for a maximum of 29 months. The cancer has attacked my spine, so technically I am handicapped. However, I am mobile. I will have a procedure on my spine soon. I shared this with Mariah, and she made sure that I had help during my stay. She informed me of the Water Park I could use for water therapy. I did go to the park. Let me be honest, it is my birthday. One I was told I would never see. I enjoyed the great rum drinks at the bar in lieu of water therapy. I do not regret my choice. My medical consultation has been delayed. I will return soon, and I know where I will be staying. The Hotel Manager was also helpful. He answered all of my questions and made sure I could use the Waterpark as a Hotel guest for my entire stay. Bill, the concierge, was also superb. He recommended the Columbia restaurant for my solo birthday celebration. One word, BRAVO. S.R. Herron

Check in was bizarre. We planned to stay for 11 days. But check in was 5miles north of the property. The young women at the desk did not know north from south and could need give directions to her locations. Yet, her office was next to a highly visible Holiday Inn that could have been identified as a landmark. The real agenda for the office was to sell condos. No one was present on site on Saturday to help or explain the resort. Then we were required to pay four nights penalty for leaving early. There reception desk did not inform us of the penalty on check in. Beware!!!!!

Great location. Very well maintained. Beautiful view. Very private.

Our stay at the property was wonderful! Very clean, close to the beach and quiet. There's not a lot within walking distance, so plan on transportation. Vacation club presentation was optional, so didn't go but everyone was still very nice. Kids enjoyed the water park passes and water park was only a 5 min drive. We would definitely stay there again! Only requested improvement would be blackout curtains for bedrooms.

This place was amazing! Our family cannot wait to come back.

I wasn’t expecting to hear a speech about a 2 hour seminar to buy property when I was checking in. The pictures made it appear we had our own balcony. We had an outdoor space right by the stairs. We felt very uncomfortable having our curtains open to view the gulf because anyone using the stairs could see into our place. The place was fairly clean except for the bathroom. Water flooded the living room when it rained. We were on the second floor and could hear the guests upstairs. We had a hard time sleeping because of this. This is a non smoking property yet staff was sitting by the office door smoking a cigarette. There was a lot of trash around the property as well.

The apartment was dirty overall. Shower grout was moldy and shower door rusty. The tile floors were sticky and you could visibly see dirt build-up in the corners and edges. AC filter was disgusting. The sliding glass doors to the patio would hardly open and were extremely difficult to get closed and locked again. The vertical blinds were inoperable and at least 6 were missing. There was no way to get fresh towels. The pictures online did not match what we got. Extremely disappointing. Other than all that, the location was great and beach/ pool were wonderful. Could be great if they just put a little effort into cleaning and maintenance.