The rooms themselves were actually very nice, clean, comfortable, and we initially had a great impression of our stay. Unfortunately, our checkout experience completely changed that.
The maid's behavior was incredibly disappointing and honestly shocking. She was rude, spoke to us in a very aggressive manner, and repeatedly followed us around while we were in the process of leaving, as if she assumed we were not going to follow the checkout instructions or return the key properly. We were already preparing to check out and there was absolutely no reason to be treated with that level of hostility.
As guests, you expect to feel welcomed and respected. Instead, we felt uncomfortable and rushed out. One employee can dramatically change an entire experience, and unfortunately this interaction overshadowed what otherwise could have been a pleasant stay.
The rooms deserve praise, but customer service and respectful treatment of guests matter just as much.