Dear valued guest,
Thank you for your review.
We are truly sorry to hear about your experience. However, please kindly note that we did not receive any cancellation request or information regarding a room cancellation on that day.
At The Bloom, we always strive to provide our guests with a smooth and reliable experience, and situations like this are never what we want any of our guests to go through. We fully understand how frustrating it must have been, especially when you were already on your way.
Should you have any booking confirmation or additional details, we would truly appreciate it if you could share them with us, so we can further investigate and make sure this does not happen again.
Once again, our sincere apologies for the inconvenience. We hope to have another chance to welcome you properly in the future and deliver the experience you deserve.