Auténtico Monterrey

Explore Auténtico Monterrey
8.0
Very Good
From 779 reviews
Cleanliness

8.2

Room Comfort

8.2

Service and Facilites

8.2

Traveler Reviews Auténtico Monterrey

Number of reviews per page
20
40
Top reviews
idir
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

There was a construction work next to the hotel I couldn't sleep properly for two days then I had to leave the hotel after only 2 nights rather than 4... without being refunded as I needed one basic thing : to be able to sleep .
Alejandra
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The hotel and room floors were horrible. Sheets clean. But rest of the hotel room not clean and the sofa horrible stingy the and it needs a lot of maintenance. The photos on website not close at all.
Eduardo
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Negative. No security or personnel at night. Rooms are deteriorated. Curtains are translucent and lack light blockage. Room cleaning was a skipped 66% of the times. Bathroom lacks privacy. Lacks proper acoustic insulation. Access from rooms to parking lot must use stairs. Common areas are deteriorated. Positive. Great location. Bed is confortable. A/C works very well. Restaurant food and service is good.
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Alejandro
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great place to stay in but the pillows are hardble
Isabel
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Staff was wonderful
Leonard
icon-Business
Business
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The room was very nice but wasn't impressed with the towels and placements majority of the towels seem very worn.... Those little details mean a lot.
Alessandro
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Perfect!
Belinda
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

The room was unfortunately not properly cleaned (floor stains), smelled of very harsh cleaning products upon arrival. The hotel’s condition has deteriorated significantly since my last stay in 2021. For example, the shower tiles needed to be re-grouted, the glass door hinge for the toilet room should be re-installed/checked, and the ac was leaking onto the seating area underneath. There was also about two feet of flooring baseboard missing upon entering the room. The closets dont have hangers yet there’s hanging space… having said all this, the service / people that work there are great!!! The location is also nice!!!
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Raul
icon-Business
Business
4.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The place does not have good service. I arrived 6pm and the room wasnt ready. I had a meeting to attend at 7:30pm and only have one hour to freshenup. The staff didn’t care, nor offered compensation or anything. De real guest had the same problem
Daniel
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

This Hotel is perfect if you want to sleep at night and spend the whole day in the city. If you're looking for a place to stay and relax, this is not recommended.
Joaquin
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

This is in no shape or form a 4 star hotel…. More like a 2 star hotel if anything. The location is prime but the hotel is very outdated. The room didn’t have a closet, it was the open cabinet in the bathroom with no hangers. The reception area was ghetto. The staff was friendly. For the price, i wouldn't recommend anyone to stay here
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Norma
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

I liked the location, it was walking distance from everything that’s convincingly to someone traveling alone. My room had a bad Oder I let the front desk know to check it and when I came back the Oder was less but still there. I was uncomfortable because of the Oder but after a while I just felt with it since my stay was short.
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Martib
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Bueno
Rossana
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Good location but rooms are somewhat plain
Tatiana
icon-Business with Friends
Business with Friends
2.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

El hotel el terrible. Nada que ver con las fotos. Las sillas están rotas, las camas desportilladas, sábanas sucias, humedad en las paredes y en la ducha y ni siquiera hay jabón en la ducha. La puerta del baño ni cerraba. Las pasillos están deteriorados y la recepción parece un hostal. La verdad muy malo el hotel. Me tocó salirme después de la primera noche y perder la plata ya que tampoco accedieron a hacer una devolución parcial por las malas condiciones. No lo recomiendo ni cinco.
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Estanislao
icon-with Partner
with Partner
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

La comida esta deliciosa. La cama se hunde un poco
Allen
icon-Leisure
Leisure
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

smelled great , amazing city
Keila sarahi
icon-Leisure
Leisure
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Amazing time every time I stay! Thank you!
Christine Jill
icon-Business
Business
2.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The common areas of this property were beat up with huge stains all over the carpets and it smelled. It was disgusting. I left the next morning.
YESIKA
icon-Business
Business
2.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Mi first room was terrible. It looks like they renovated although was a cheap job. Holes in the walls where the AC unit was placed. The shower was not working properly as the water level got stuck up to your ankles. The corridors with carpet full of stain's everywhere. I request immediately to be changed room although the hotel was full booked until Wednesday. So then I was able to get a better room. Still the carpet in the corridors are dirty and full of dust and the reception area on the 3rd floor is not welcoming at all. The only good thing was Selena at the reception what an incredible person. (her professionalism and empathy was amazing).
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