The villa itself is rather dated, so some of the kids’ facilities are starting to look a little worn out. Unfortunately, the bed sheets also had a noticeable musty smell, and the kids’ club had a similar issue. Nevertheless, my two kids really enjoyed their time there. The best part for us was the lazy river. It was a shame that it only opened at 10 AM, as it would have been even better if it opened earlier, around 9 AM. The kids’ pool was also fun, although one of the slides was under maintenance during our stay. We also really appreciated the direct access to the beach, which made it easy for the kids to go out and play. They enjoyed watching the various water activities as well. The food was delicious and had plenty of variety, with lots of options that the kids enjoyed. Overall, we really appreciated how family-friendly the resort was. The staff were also friendly and helpful throughout our stay.

Clean rooms, lots of children's facilities to play.

Had the worst experience staying here. The receptionist was unfriendly, the room was unclean, the floor was dirty, the beach was dirty, the streets around the hotel were full of trash, and the staff gave rude answers without a smile when asked for directions.

For the facilities, it is really fun for those who bring children, very spacious and there are many pool options. But I don't know why my husband and I feel they are a bit racist towards local/indigenous people, because when we stayed there only 2% were Indonesians, the rest were foreigners. During lunch at the restaurant, I don't know why I felt the person serving was a bit rude. Well, every time we asked if there was coconut water, they said it was out of stock, even though we saw many foreigners drinking coconut water 😆 and if we ordered something we were told to pay straight away, while foreigners didn't. Some of the employees were also a bit racist, even though we stayed there, we paid the same as the others. But not all of them, especially the lazy river top guards were very friendly, whether foreigners or Indonesians were very friendly.

Will come again next year insha Allah The breakfast is delicious. But why do you have to pay to rent a bicycle? It should be a free facility for hotel guests 🤭 The children's pool is nice and my child really likes it.

Fantastic place to spend a holiday with family. Absolutely a kid-friendly place.

The breakfast menu was kind of bland, but I like the service speed from the housekeeping team. When I requested something, they delivered it so quickly. The room is also beautiful. I will definitely consider coming back to Grand Mirage.

A very child-friendly hotel, complete children's play facilities. First check in, quite disappointed to find the old room that had not been renovated, finally paid for an upgrade to a room that had been renovated, the new room was great! For the breakfast menu for 3 days, there are very few menu changes & the orientation doesn't suit the taste of a local person like me. The staff at the restaurant are also very indifferent to local guests, which is different when serving foreign guests. Personally, there are many other better hotels, but my child really likes the facilities at this hotel. Please pay attention to the shortcomings. :)

Wonderful hotel! They have 4 different pools and a private beach. They offer a lot of kids' and adult activities for free, so if you decide to just spend your day at the hotel, you won't be bored at all!

As a family staycation trip, we had an overall great experience. As a family staycation focusing on going out to do things with the kids, this can be a great choice. Plus points of the hotel are the location, directly off the beach, and the many activities and facilities they have for kids. The kids' activities are different every day and really can take up a full day, with the first activity starting at 9 AM and ending at 4 or 5 PM. The facilities were also top-notch, beach toys the kids could use, kids' pool with slide, in-door playground and trampoline, a game room with PS4 and PS5, and a small waterpark next to the kids club. The downsides are the in-house pricing for food and beverages, no two way around it, incredibly expensive, which is disappointing because you end up paying a very high price for food of mediocre quality. The same goes for the breakfast. There was a healthy amount of options during the breakfast, although we ended sticking mostly to the egg station as the rest failed to meet expectations. The resort hotel is a pretty old building and hallways are quite dark. The hotel rooms were comfortable, the bed certainly provided a good night's sleep, though the rooms were certainly in need of some upgrades, most notably the TVs, having two connecting rooms somehow each room (same room type) had a different TV: one a smaller flat screen LG and the other an older Sharp LED TV. Not a big problem, just strange to see in a hotel, bigger problem was that the current TVs do not cover the drilling holes of what I assume to be the mounting brackets of previous line of TVs.

Marvelous experience during my family vacation. Good food, great swimming pool and friendly staff.

The hotel is really big, I stayed in the old Thalasso building, breakfast had lots of choices, very close to the beach, suitable if you bring small children, but for the bathroom facilities there is no hand shower, and the lights are too dim in the room so sometimes there are flying animals because back of the room directly to the garden. But the rest I am satisfied, the children are also very happy. There is a possibility that I will repeat the order especially if I can get a discount hehehe.

I really enjoyed the experience of staying here overall good.

Room cleanliness is ok, according to standards, hotel staff is ok. What disappointed and disgusted me was that the cooked breakfast was not cooked. Uncooked fried chicken. High season is ok, but standards must still be maintained.

An okay family hotel. Recommendations for others.

Hotel menyediakan banyak sekali aktivitas untuk keluarga: meja pingpong, billiard, tempat bermain anak toddler, play stations, sewa sepeda gratis, kolam renang anak dan dewasa, akses ke pantai. Kamar bersih, staf ramah, sungguh liburan yang menyenangkan.

Our kids loves it and hopefully we will be able to back again and stay longer 💗

Very satisfied! very kid friendly … highly recommended 👍.

Great place to stay with family with playground, waterpark.

Hotel ini sangat menyenangkan untuk keluarga besar. Kami menginap semalam saja di kamar 4448,4449,4450. Kondisi kamar sangat bagus menurut standar kami, hanya saja ada kebocoran AC di kamar 4450, semoga bisa diperbaiki ke depannya, supaya tidak menetes air ke lantai. Request kami diperhatikan, kamar connecting, lantai atas dan extra bed terlaksana dengan baik. Anak-anak bermain dengan puas, hanya saja karena terburu-terburu pulang, kami tidak sempat menikmati watersport nya. Untuk makanan sangat bervariasi, sayangnya kurang bersahabat untuk tamu lokal seperti kami. Pelayanan di restoran memuaskan terutama oleh kak Wida yang melayani kami dengan sabar. Ibu mertua saya bingung mencari nasi dan sayur, semoga jadi pertimbangan pihak hotel agar menambah variasi masakan lokal indonesia, misal: gado-gado, pecel, soto, atau kupat sayur. Overall, kami sangat menikmati pengalaman menginap di hotel dan resort ini.