The room given did not match our new request at this hotel which did not care about our special request even though when we checked in it was not too late, there would have been quite a lot of room availability. They did not care about my request. Very disappointed and do not want to stay at that hotel again.

The staff were very kind and any questions I had were answered immediately. Everything about the double suite room was excellent. There were no problems with the hot water in the shower or bath. The Wi-Fi was fast and stress-free. The breakfast had a wide variety of food, from Malaysian to Japanese, and the drinks were also plentiful, including freshly squeezed juices. There were no problems with small children, including a one-year-old. The location is a little off the main road, about a five-minute walk, so it is unsafe for a woman to be alone at night. On a positive note, it is a quiet location.

The experience at the reception was not satisfactory because the staff skipped us while in queue and talked to ones behind us to proceed check-in. Other than that, we really enjoyed the whole stay especially at the club lounge.

Perfect stay for my family of 4 and my mum. Will definitely be back.

Great hotel. Deluxe vacation quality. Very spacious and functional room. Comfortable bed. Highly recommended

Excellent hospitality 👍🏻. Next trip will be here again.

Very warm hospitality, thanks to sultan and ziad for make me surprise at the room 🙏🏻🙏🏻🙏🏻. The place is very strategic near to shopping and klcc tower, pavilion, suria, etc. The room in more good than my ecpectation ❤️❤️❤️ must stay here again when in Kuala Lumpur? Don't forget to follow my Instagram @fibuladeleon_Thank you

Excellent service, staffs are very helpful.

Always stay here when I go to Kuala Lumpur.

Ritz Carlton is the best hotel in Kuala Lumpur. All the staffs are humble, kind, and helpful. The room is very comfortable, and the food is great. I surely will come back to Ritz Carlton again.

Location is okay, staff is very helpful, rooms are big.

Nice, cozy and spacious room. White and clean hotel. Walking distance to Shopping Centers even though hotel location is not in the main road, but there 's indoor access through Marriott. Elevator to the room is on different floor and different side of the lobby hotel.

Classic hotel. Short ceilling but nice hotel, breakfast also good.

great! I love the service, ambiance, the foods, facilities, everything is clean and classy, the check-in and check-out process is also very fast, you can leave your luggage too because you check out at noon and happen to have a night flight, so you can walk and shop around the hotel first the location is very strategic near the Pavilion Mall shopping center, Starhill, Fahrenheit, Sephora, Uniqlo, DonDon Donki, and others. You don't need to go out, just walk from this hotel, there is an indoor bridge (a beautiful alley like a gallery) that directly connects to Starhill Gallery and JW Marriott, and the location is also close to KLCC & Petronas, just take a grab, it's only around 5-8 RM. 🤭💖

Nice place for one night stay, bed comfy and good breakfast Also, Room super clean.

I enjoyed my stay. Convenient and near Pavilion mall and at bukit bintang. Staff were polite and pleasant. Room were clean. Will come back.

We are big family with 51 persons who stayed in The Ritz Carlton for 2 nights. We had worse experience on arrival. When we arrived with 2 busses, the staff rejected and underestimate us, with arogan said that this is the Ritz Carlton and they didn't any reservation for us (without checked and asked first). When I showed my booking confirmation then the staff allowed us enter the hotel but without apologize! What kind of The Ritz Carlton Hotel is it? We stayed at many The Ritz Carlton Hotel and we had a great experience. That's why we chose to stay in Kuala Lumpur. We really disappointed and offended. And we decided not to stay at another branch and all over the world! After checked in, the Duty Manager came to my room and explained that the staff didn't mean it and apologize. The day after The Resident Manager called me to apologize. We hope this bad experience will never ever happen again to other guest.

Great location, tge breakfast was good, lovely staff, big room and big bathroom, I love it.

A very good hotel. The room is spacious and clean. The service os very great. A very recommended hotel to stay when you are in Kuala Lumpur.

It was a really pleasent stay. The services and the facilities were very good. I really enjoyed my stay there. Would love to come back again in the future.