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Traveler Reviews Grand Park City Hall
Number of reviews per page
20
20
40
40
Customer reviews
ES
Efvy S.
Leisure
10.0
/10
Reviewed 7 week(s) ago
The hotel was easier to reach, near with MRT and foods.
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O***g
Staycation
10.0
/10
Reviewed 19 week(s) ago
Very friendly staff and great location.
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R***i
Leisure
9.4
/10
Reviewed 21 week(s) ago
The hotel staff is very friendly and helpful.
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Verified Traveler
Leisure
9.4
/10
Reviewed 22 week(s) ago
I really enjoyed staying here. I initially booked a room with two single beds, but when I checked in, the staff upgraded me to a larger room with a king bed and a sofa bed. The staff was also very friendly. The location is close to shopping centers, restaurants, Seven Eleven, and the MRT station. Maybe I’ll be back here
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Verified Traveler
Business
10.0
/10
Reviewed 24 week(s) ago
Such a good experience staying here and would love to spend another night here.
1 people find it helpful
Maulana M.
Business
8.8
/10
Reviewed 32 week(s) ago
The room is clean, staff hotel friendly, service okay
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KF
Kho F.
8.5
/10
Reviewed 120 week(s) ago
Very good. Hotel The room is clean.
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cw
cyndiana w. d. s.
9.7
/10
Reviewed 148 week(s) ago
So far all good, near MRT, near mall, easy to find foods, even for the gifts, love the modern room, the pool, the staffs, but you need to upgrade the variant breakfast every morning. I would like to staying here again next time
2 people find it helpful
MH
Melvin H.
9.7
/10
Reviewed 156 week(s) ago
Nice, state of the art rooms. But a bit troublesome with the sophistication itself. Location is good. The price wants to be cheap, order far away. There are only TV channels for movies, 2 channels. A little disappointed.
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2 people find it helpful
CM
Carol M. S.
9.7
/10
Reviewed 158 week(s) ago
The service was great, the room was very nice also. I love the location as it is near to a mall with a great food court and also very near to the MRT station. Would recommend!
4 people find it helpful
LB
LINAWATI B. B.
4.8
/10
Reviewed 165 week(s) ago
I got stuck in their old sliding shower area for 30 mins before engineers came to get me out. The hotel staff did not apologize for it. We had to queue up for 30 mins at the reception just to get a room change. They did not care about us and our comfort.
1 people find it helpful
EC
Ekapol C.
9.4
/10
Reviewed 167 week(s) ago
Great room, great location. Nice amenities.
1 people find it helpful
AC
Aphichit C.
9.1
/10
Reviewed 169 week(s) ago
Very comfortable, and the location is great easily to talk everywhere.
1 people find it helpful
SA
SHAHERA A. R.
9.7
/10
Reviewed 171 week(s) ago
Everything was really pleasant for us. From the great service right to the amazing breakfast spread. Location is really good and convenient to go around the city area. It was a really great stay at this nice hotel.
2 people find it helpful
RS
Realita S. P.
9.4
/10
Reviewed 173 week(s) ago
The room was spacious and futuristic. The hotel is near downtown/central of the city. Nearby, you can find many store and shopping plaza. Great stay 🫶🏻.
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SJ
Shera J. T.
9.4
/10
Reviewed 179 week(s) ago
The hotel location is very strategic, near Funan mall and MRT station. The hotel design is very modern and all the staff are very friendly. Will be back for sure.
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5 people find it helpful
TT
Thach T. K. T.
9.7
/10
Reviewed 186 week(s) ago
Clean and very beautiful, convenient location for shopping Funagnga right there
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JW
Johny W. S.
9.7
/10
Reviewed 189 week(s) ago
The front office was very helpful when we asked for a plastic chair in the bathroom because we had an injury so we couldn't shower while standing. The front office instead prepares a room with a bathroom to disable it plus give it plastic. Very satisfy.
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Accommodation's Reply
28 Sep 2022
Dear Mr Johny,
Thank you for choosing to stay at the Grand Park City Hall and for giving us a high rating for your stay.
I am glad that you were happy with the services of my team and all of us look forward to welcome you back soon for another wonderful stay.
Warmest regards,
Jeane Lim
General Manager
G
Guest
6.5
/10
Reviewed 192 week(s) ago
Great location, not sure I would classify it as a 5 star hotel. Arrived around 11am with a day of meetings planned and originally front desk staff did not want to let me check in, even after I explained to them I would have meetings all afternoon and into the evening. They said what if the room was dirty or something was broken in the room, which I thought was an expectation for staff of a 5 star hotel. The room was in front of the lifts and loud with people coming and going late at night. Room was okay, nothing amazing. Breakfast looked so so, I paid for breakfast but did not eat as did not look overly appetizing.
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3 people find it helpful
Accommodation's Reply
16 Sep 2022
Dear Mr Owen,
Thank you for taking time to provide us your feedback.
Your comments have been noted. Please accept our apology for not meeting your expectations during your stay.
I hope you had a pleasant stay and look forward to welcome you back in the near future.
Warmest regards,
Jeane Lim
General Manager
GG
Gavin G.
9.7
/10
Reviewed 192 week(s) ago
The room was very nice and smart! The service staff was very prompt with our requests. Will definitely be back again.
7 people find it helpful
Accommodation's Reply
14 Sep 2022
Dear Mr Gavin,
Thank you for choosing to stay at the Grand Park City Hall and for taking time to provide us your feedback.
I am glad that you enjoyed your stay and the services provided by my team.
All of us at Grand Park City Hall look forward to welcome you back for another wonderful stay soon.
Warmest regards,
Jeane Lim
General Manager