Dear Valued Guest, Sincerely yours, from The Haven Bali Seminyak Naturally Lythampton! Thank you for taking the time to review or rate our hotel. We apologize for any inconvenience you may have experienced upon arrival. We understand that the suites, located in a separate building and somewhat distance from the main entrance, may cause some inconvenience, especially upon arrival at night. For your information, we have two entrances: one through the main hotel area and a special entrance for the suites, which can be used to facilitate guest access. We apologize for the stuffy conditions in your room upon arrival. We will ensure your room is ready to the best of our ability before your arrival. Your feedback is invaluable to us in continuously improving the quality of our services and facilities. We hope to have the opportunity to provide you with an even better experience in the future. Sincerely, The Management