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Traveler Reviews The 5 Elements Hotel
Number of reviews per page
20
20
40
40
Customer reviews
Y***n
6.2
/10
Reviewed 7 day(s) ago
dirty carpet floor ... ......
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HJ
Henrica J.
Leisure
6.7
/10
Reviewed 2 week(s) ago
asking toothbrush coz there is none as standard/usual , need 1,5 hours (already follow up 3 times)
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LIUNG S.
Staycation
8.5
/10
Reviewed 4 week(s) ago
The location is close to the MRT, the rooms are clean, and there are lots of food vendors. Next time I go to Chinatown, I'll stay here again.
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agus
Business
8.5
/10
Reviewed 5 week(s) ago
Chinatown has lots of delicious and affordable food and lots of souvenirs.
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R***i
9.0
/10
Reviewed 10 week(s) ago
The reception was friendly, the lady at reception was kind and willing to help.
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2 people find it helpful
Accommodation's Reply
28 Oct 2025
Thank you for your wonderful review! We would like to thank our receptionists for their attentiveness and excellent support. We look forward to welcoming you back! — Wu Xing Hotel Kuala Lumpur Management
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RS
Rudi S. W.
Medical
8.4
/10
Reviewed 20 week(s) ago
there are very little selection of food
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Accommodation's Reply
06 Oct 2025
Thank you for bringing this to our attention. We are sorry to hear that the variety of our food options did not meet your expectations. At our hotel, we strive to cater to a wide range of tastes and dietary needs, and we regret that we fell short during your visit.
Your feedback is invaluable as it helps us improve our menu offerings. We will share your comments with our culinary team to review and enhance our selection for future guests.
We hope to have another opportunity to welcome you back with a much better dining experience in the future.
J***s
Business
8.7
/10
Reviewed 26 week(s) ago
The staff is amazing. 🤗 the hotel itself has seen better times.
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Accommodation's Reply
06 Oct 2025
Thank you so much for your honest feedback. We are truly delighted to hear that you found our staff to be amazing; we are very proud of our team, and your kind words will absolutely make their day.
We also appreciate your honest note regarding the hotel's condition. We are continuously working on updates and refurbishments, and your feedback is valuable as we plan these improvements.
We hope the exceptional service from our team was the highlight of your stay and look forward to the opportunity to welcome you back!
a***s
8.4
/10
Reviewed 30 week(s) ago
standard breakfast.according to the price
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1 people find it helpful
Accommodation's Reply
06 Oct 2025
Thank you for your review! We greatly appreciate your honest feedback regarding the breakfast menu. We have noted this and will be used by the management team to evaluate it for future improvements. We look forward to your next visit!
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Bernard
Medical
9.7
/10
Reviewed 31 week(s) ago
Check-in time constraint, 15.00. If possible as soon as possible if there is a room available.
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1 people find it helpful
Accommodation's Reply
06 Oct 2025
Thank you for your review! We've noted your request for early check-in. We'll do our best to get you to your room as soon as possible upon arrival, subject to availability. Our team looks forward to welcoming you back!
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agus
8.4
/10
Reviewed 32 week(s) ago
Not bad for a big family, the important thing is it's close to Chinatown
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Accommodation's Reply
06 Oct 2025
Thank you for your review! Our strategic location near Chinatown is truly a plus for families. We look forward to your next visit!
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ZJ
Ziva J.
Transit
9.4
/10
Reviewed 36 week(s) ago
The room was a bit worn out, but the space and ample natural light completely make up for it! The hotel is located in the middle of Chinatown, though I could not hear the noise from the streets. The staff is wonderful—very friendly, helpful, and always smiling! This is the third hotel I tried in this area and fifth I tried in all of KL, and it's my favourite! I will definitely come again!
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2 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Ziva J., Thank you for taking the time to review your recent stay at The 5 Elements Hotel! We are heartened to hear that you enjoyed your stay with us and we appreciate your kind words especially for our staff. It was a pleasure having you with us and we look forward to welcoming you back again soon!
Best regards,
The 5 Elements Team
f***g
9.1
/10
Reviewed 37 week(s) ago
the hotel is neat and clean. the staff is also friendly
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1 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear guest,
Thank you for taking the time to review your recent stay with us! We are glad to hear that you enjoyed your stay. Thank you for your kind words regarding the cleanliness and staff. We look forward to welcoming you back again soon!
Best regards,
The 5 Elements Team
H***a
9.7
/10
Reviewed 37 week(s) ago
The location is very strategic, easy to go anywhere.
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Accommodation's Reply
17 Apr 2025
Dear guest,
Thank you for taking the time to review your recent stay with us! We are happy to hear that you like the location of the hotel. We look forward to welcoming you back again soon!
Best regards,
The 5 Elements Team
M***n
Leisure
9.7
/10
Reviewed 43 week(s) ago
always come back here!!! easy access, strategic and many halal and non-halal places to eat!!! the staff is very helpful
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Accommodation's Reply
06 Oct 2025
Thank you so much for this wonderful review! We're so glad our location and staff kept you coming back. See you next time!
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H***i
8.8
/10
Reviewed 46 week(s) ago
Will stay here again if I go to KL. The location is very close to everywhere.
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Accommodation's Reply
06 Oct 2025
Thank you very much for your detailed review. We're pleased to know that the hotel's convenient location near Chinatown made your visit comfortable. See you again soon!
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I***e
Leisure
8.7
/10
Reviewed 47 week(s) ago
easy access because the location is in the middle of Chinatown, many restaurants around, close to the central market, Alor, Petailing, easy to order Grab. It's just that the hotel is quite old so it seems a bit dirty, breakfast is minimal.
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Accommodation's Reply
06 Oct 2025
Thank you very much for your detailed review. We're pleased to learn that the hotel's strategic location near Chinatown and Central Market, along with easy access to online transportation, made your stay comfortable. We also greatly appreciate your honest feedback regarding the hotel's condition and breakfast menu. We've noted this information for the management team to evaluate and improve. We hope these positive comments continue to leave a lasting impression, and we look forward to welcoming you back in the future.
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I***a
Leisure
8.8
/10
Reviewed 50 week(s) ago
Near restaurant and for art market station
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Accommodation's Reply
06 Oct 2025
Thank you for taking the time to review your stay with us! We are glad to hear that you like the location of our hotel. We look forward to welcoming you back again soon!
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anmeddy d.
Leisure
9.3
/10
Reviewed 50 week(s) ago
clean hotel, breakfast is lacking..
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Accommodation's Reply
06 Oct 2025
Thank you for your appreciation of the cleanliness and your feedback on the breakfast. This review really helps us improve. We look forward to your next visit.
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S***g
8.8
/10
Reviewed 51 week(s) ago
Love the location as it's in the tourist area, staffs are helpful
1 people find it helpful
Accommodation's Reply
06 Oct 2025
Thank you so much for your feedback! We're thrilled to hear that you love our prime location in the tourist area and found our staff to be helpful.
Our team takes great pride in providing excellent service, and your kind words will definitely be shared with them. We look forward to welcoming you back on your next visit
S***g
9.1
/10
Reviewed 51 week(s) ago
Great location, staffs are helpful
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Accommodation's Reply
06 Oct 2025
Thank you so much for your feedback! We're thrilled to hear that you love our prime location in the tourist area and found our staff to be helpful.
Our team takes great pride in providing excellent service, and your kind words will definitely be shared with them. We look forward to welcoming you back on your next visit!