Overall Ratings & Reviews Avani Sepang Goldcoast Resort

The staff is very nice and the bed decoration for our anniversary is very beautiful even though it is simple.

Accomodating and friendly staffs, clean and roomy room.

The room needs major refurbishment and cleaning. The sofa is covered in stains, and the room smells strongly of cigarettes. I don't feel like I'm in a 5-star property. The restaurant for breakfast is very dirty, with unattended and uncleaned tables. The food quality is poor and tasteless. Some items in the room need replacement, such as the leaking bidet and the dirty mugs. I don't see the value in paying for such conditions.

the staff are all very friendly.. it feels relaxing to sit here.. cume kids room xbyk choice of activities.. everything here is byr for the kids room..

Loving my stay with my family here. Friendly and helpful staff, comfy bed, clean room & toilet, orivacy. Minus point is the dining restaurant has a lot of lalat. Bothered us during our breakfast so we left early.

Superb place with excellent hospitality even during full packed period.

Room was not. Working. Complain 3 times no response. Toilet wash basin. Water retention.

Perfect for family getaway! Superb service! Highly recommended. Will surely come back again ❤️

Avani is awesome as always. We love Avani as it has private beach, breakfast spread is good and hotel facilities are well maintained and variety

Beautiful resort with amazing customer service. Only downside is breakfast had a lot of flies around.

I would give it a 4 star rating for the room only. The room was big, had a large closet, large bed which is very soft and comfy, had a long couch for resting. Theres table and chairs at balcony for you to enjoy the seaview. Cleaniness wise the room is a bit dusty, glass panes not shiny clean, but still okay. Breakfast choices was a lot but the taste was not terrible. Muffin was hard, pau was cold and hard, nothing is tasty. Price wise is super expensive. Location wise is quite far and secluded in kampung area, no other attraction around the vicinity.

Room is very dirty, no facilities. Park far outside to get a fan, I want to wait for the fan instead of playing hot. Park kat dalam has to pay RM25 if you go out on the streets to enter again you have to pay RM10 again, spoil right again bring a small child. Not suitable for vacation.

The staff are friendly. The view is so nice in the morning until noon. But at night, when we stay on the balcony, it's so dark and can't see anything. The lamp from the other room is dark. Maybe they try to save budget because no one stays, they just turn on the lamp when the customer has stayed in the room. For me the cleanliness is good. The room, toilet, and balcony are clean. And have one problem, I booked from the app, on my order, I get 30 mins free to play ATV and get 1 complimentary seafood platter in the villa. But the hotel said, the app just pay for the room and breakfast. As a customer, I don't know between the hotel and travel app. But customers have to get what they paid. And I try to ask for hotel GM. But they don't still don't give us. Or at least give us another complimentary to make us happy. But nothing. Just advice, please make sure for the cooperation between the hotel and the app.

The air conditioner is not functioning well and the room is not clean when checked in.

Negative comments. 1. Unit floor very sticky. 2. Left over used water bottle inside fridge. 3. Bat noise at ceiling during night and day, could not into sleep. 4. A lots of housefly at food court, not pest control at all, sppons, forks plates all very dirty, really nned to improve food hygiene, flies hangjng at food with unattended, I would say this is food safety problem. 5. Bath grow green color fungus, really need further cleaning. 6. Hardly to get a electric buggy car, always full with people, walk from my unit to carpark. 7. Atap roof damaged (look from balcony) positive comments. 1. Improved check in waiting time (without any waiting) 2. Improved service staff attitude with smile face, attend customer with patience and polite.

Service was not good and saw some customers also complains to receptionist as well, was hoping at least a decent service but oh well not all 5 stars hotels could do great service, it feels like we're staying at 3 stars hotel, LOL

Nice place and friendly staff.

Dirty at carpets, dirty at bathroom flooring, damaged woodened floor at balcony, need to wait 1 hour check in, not friendly receptionist.

The chalet are great, but parking lot for guest is very inconvenient and scar, too far from lobby. Not enough buggy service to the chalet, long waiting time, sometime have to que for 30minute for buggy.

Lovely resort for family staycation. The food is pleasant.