Dear Mr./Ms. A*ke, Thank you very much for your positive rating and review after your stay at the Aston Denpasar Hotel & Convention Center from September 25th to 27th, 2026. We are delighted to hear that you enjoyed our hotel's excellent location and the friendly service from all our staff. Your compliments are a great motivation for us to continue providing the best service to all our guests. As part of our ongoing commitment to improving comfort and quality of accommodation, we would like to inform you that in October 2026, our hotel will be undergoing routine room renovations to provide a better atmosphere and amenities for future guests. Thank you for your trust and for choosing our hotel. We sincerely hope to welcome you back to Bali again. Sincerely, Fadillah Manuhutu, General Manager

Dear Mr./Ms. F*z, Thank you so much for your positive rating and review following your business trip to the Aston Denpasar Hotel & Convention Center on September 21-22, 2026. We are delighted to hear that your business trip was memorable and that you felt welcomed and assisted by our staff. Your compliments are a great motivation for us to continuously maintain the highest standards of service for all our guests. As part of our ongoing commitment to consistently improving the comfort and quality standards of our hotel, we would like to inform you that in October 2026, our hotel will be undergoing routine room renovations to provide an even better atmosphere and amenities, and to support your productivity on future business trips. Thank you for your trust and choice of our hotel. We sincerely hope to welcome you back on your next business trip to Bali. Sincerely, Fadillah Manuhutu, General Manager

Dear Mr/Mrs Darum S., Thank you for taking the time to share your feedback following your stay with us on September 19–20, 2026. Please accept our sincere apologies that your experience with our swimming pool fell well below your expectations. Finding the pool water in less-than-pristine condition is completely unacceptable, as we hold rigorous daily filtration, water testing, and cleaning protocols across our recreational facilities. Please rest assured that I have addressed your comment directly with our Engineering and Maintenance teams to immediately reinforce our water care routines and ensure strict adherence to our cleanliness standards. As part of our continuous commitment to elevating our property standards and overall guest experience, we are excited to share that we have commenced our comprehensive room renovation and upgrade program this October 2026, alongside ongoing facility and amenity enhancements across the hotel. We truly value your candid feedback as it helps us identify areas requiring immediate attention. We hope you will consider giving us another opportunity in the future to provide you with the flawless and refreshing experience you rightfully expect from an Aston hotel. Best regards, Fadillah Manuhutu General Manager

Dear Ms./Mrs. T*a, We sincerely thank you for your positive feedback and review following your stay at the Aston Denpasar Hotel & Convention Centre on September 26-27, 2026. We are delighted to hear that you were satisfied with the friendly service from all our staff. Furthermore, we appreciate the spacious rooms and all the necessary amenities throughout your stay. As part of our commitment to continuously improving the comfort standards and overall quality of the hotel, we would like to inform you that in October 2026, the hotel will be undergoing routine room renovations to provide even better space, amenities, and experience for our guests in the future. Thank you for your trust and for choosing our hotel. We look forward to welcoming you back on your next stay in Bali. Sincerely, Fadillah Manuhutu, General Manager

Dear Mr./Ms. E*e, Thank you so much for your positive rating and review after your stay at the Aston Denpasar Hotel & Convention Center from September 6-9, 2026. We are delighted to hear that you appreciated the friendliness of all our staff and enjoyed the smooth and convenient check-in and check-out process. This compliment is a great motivation for our entire team to always maintain and improve our service standards. As part of our ongoing commitment to improving the comfort and overall quality of the hotel, we would like to inform you that in October 2026, our hotel will be undergoing routine room renovations to provide a better atmosphere, facilities, and guest experience for future guests. Thank you for your trust and for choosing our hotel. We sincerely hope to welcome you back on your next visit to Bali. Sincerely, Fadillah Manuhutu, General Manager

Dear Mr./Ms. G*t, Thank you so much for your perfect 10.0/10 rating and the positive feedback you shared after your business visit from August 23rd to 26th, 2026. We are delighted to hear that you were satisfied with the friendliness of our staff, the ample parking facilities, and the hotel's convenient location for accessing various tourist attractions. Your compliments are a great motivation for the entire team to continue providing the best service. Thank you for choosing Aston Denpasar Hotel & Convention Center. We sincerely hope to welcome you back again on your next business or leisure trip to Bali! Sincerely, Fadillah Manuhutu, General Manager

Dear Mr./Ms. A*i, We sincerely thank you for your high rating (8.5/10) and feedback after your stay at the Aston Denpasar Hotel & Convention Centre on August 30-31, 2026. We are delighted to hear that you were satisfied with the cleanliness of the room and the friendliness of our staff. We will pass on your compliments to the housekeeping team and all staff members to encourage us to continue striving for excellent service. This positive feedback also motivates us to continuously improve our quality standards in both cleanliness and service so that we can provide you with an even better stay experience in the future. Thank you for choosing our hotel. We hope to welcome you back to the Aston Denpasar Hotel again. Sincerely, Fadillah Manuhutu, General Manager

Dear Ms. Angelia, Thank you so much for your excellent rating (9.4/10) and your honest and constructive review after your stay at the Aston Denpasar Hotel & Convention Centre from August 27th to 29th, 2026. We are delighted to hear that your overall experience was satisfactory. Regarding your comment about the condition of the bathroom, we greatly appreciate this feedback. As our hotel building is of considerable age, we understand that the comfort of bathroom amenities is paramount. We have forwarded this note and rating to our engineering and management teams as part of our regular maintenance and improvement program to ensure that the level of comfort for our guests continues to improve. Thank you for your trust and valuable feedback. We sincerely hope to welcome you again with an even better experience in the future! Sincerely, Fadillah Manuhutu, General Manager

Dear Ms./Mrs. Ari S., Thank you so much for your perfect 10.0/10 rating and the positive feedback you shared after your business stay on September 2-3, 2016. We are delighted to hear that you felt very comfortable at our hotel, whether for work or leisure. Creating an atmosphere conducive to productive work coupled with enjoyable relaxation is our top priority for all our guests. Thank you for choosing Aston Denpasar Hotel & Convention Centre. We look forward to welcoming you back again on your next business or leisure trip to Bali. Sincerely, Fadillah Manuhutu, General Manager

Dear Ms./Mrs. L*a, Thank you very much for your excellent rating (8.5/10) and positive feedback you shared after your business stay from August 21-23, 2026. We are delighted to hear that you were satisfied with the friendliness of our staff and the well-maintained cleanliness of the hotel. This compliment will be a great motivation for our entire team to continue maintaining our excellent standards of service and cleanliness for all our guests. Thank you for choosing Aston Denpasar Hotel & Convention Center. We sincerely hope to welcome you again on your next business or leisure trip to Bali. Sincerely, Fadillah Manuhutu, General Manager

Dear Mr. Gunawan, Thank you so much for your perfect 10.0/10 rating and the positive review you shared after your stay at the Aston Denpasar Hotel & Convention Centre from August 11-13, 2026. We are delighted to hear that you were very comfortable during your stay and that you also recommended our hotel to others. Your trust and satisfaction are the greatest reward for our entire team. Thank you for your support and trust. We sincerely hope to welcome you again in the future. Sincerely, Fadillah Manuhutu, General Manager

Dear Mr. G*t, Thank you so much for your excellent rating (9.4/10) and positive feedback after your stay at the Aston Denpasar Hotel & Convention Center on August 20-21, 2026. We are delighted to hear that you were impressed with the friendly service of our staff and the pleasant atmosphere of the hotel. Knowing that you found our hotel to be an overall excellent place to stay is a source of pride for our entire team. Furthermore, we greatly appreciate your honest feedback regarding the rather ordinary breakfast menu. We have forwarded this constructive feedback to our Food and Beverage and Chef team to be used as valuable evaluation data in improving the variety and quality of our breakfast in the future. Thank you for your trust and for choosing our hotel. We sincerely hope to welcome you back again with an even better experience. Sincerely, Fadillah Manuhutu, General Manager