AYANA Midplaza Jakarta

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Overall Ratings & Reviews AYANA Midplaza Jakarta

Traveloka (1,224)
Other sources (443)
8.9
Very Good
From 1,224 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.8

Location

9.1

Service and Facilites

9.1

People often mention about AYANA Midplaza Jakarta
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Staff Friendliness (37)
Bedroom (37)
Bathroom (37)
Ambiance (34)
Room Space (34)
Hotel Area (31)
Family Friendly (30)
Distance to City Center (29)
Accessibility (29)
Taste (28)
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Traveler Reviews AYANA Midplaza Jakarta

Number of reviews per page
20
40
Customer reviews
Morris T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Very good. Room, staff, and especially the breakfast. 10/10. Ayana has become our first place for staycation in Jkt. Thanks.
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H***A
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The taste of the breakfast was a bit salty on my side, especially in the Japanese food section. But the staff were very helpful in adjusting the cooking. Superb hospitality. Always back to Ayana after all this time.
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M***o
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Staff was very friendly and accommodating. The room was very clean and well maintained. Despite staying only for one night, I had an amazing night’s rest at the hotel.
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Accommodation's Reply
01 Sep 2026
Dear Valued Guest, Warmest greetings from AYANA Midplaza Jakarta! Thank you very much for your excellent rating and for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you found our staff friendly and accommodating, and that you were pleased with the cleanliness and condition of your room. It is especially wonderful to know that, despite your short one-night stay, you were able to enjoy a comfortable and restful night with us. Your kind words are truly appreciated and will be shared with our team as great encouragement to continue providing warm and attentive service to all our guests. It was our pleasure to have you stay with us, and we look forward to welcoming you back to AYANA Midplaza Jakarta for another memorable and relaxing experience. Warm regards, Guest Relations Team
Nitha M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
From check-in to check-out, the service was very good and friendly 🙏🏻
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Accommodation's Reply
01 Sep 2026
Dear Valued Guest, Warmest greetings from AYANA Midplaza Jakarta! Thank you very much for your perfect rating and for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you received excellent and friendly service throughout your stay, from check-in to check-out. Your kind words are truly appreciated and will be shared with our team as a great encouragement to continue delivering warm and attentive service to all our guests. It was our pleasure to have you stay with us, and we look forward to welcoming you back to AYANA Midplaza Jakarta for another memorable experience. Warm regards, Guest Relations Team
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GungLanang A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very good and very interesting
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Accommodation's Reply
01 Sep 2026
Dear Valued Guest, Warmest greetings from AYANA Midplaza Jakarta! Thank you very much for your wonderful rating and for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had an enjoyable experience at AYANA Midplaza Jakarta. Your positive feedback is truly appreciated and serves as great encouragement to our entire team. It was our pleasure to have you stay with us, and we look forward to welcoming you back to AYANA Midplaza Jakarta and creating another memorable experience for you on your next visit to Jakarta. Warm regards, Guest Relations Team
Ary R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
We had a wonderful experience here. Staff were very helpful. The food was varied and we enjoyed it very much.
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Accommodation's Reply
22 Aug 2026
Dear Valued Guest, Warmest greetings from AYANA Midplaza Jakarta! Thank you very much for sharing your wonderful feedback and for giving us an outstanding rating. We are delighted to hear that you had a wonderful experience with us and enjoyed the variety of food offered. It is also wonderful to know that our team provided you with helpful and attentive service throughout your stay. Your kind words mean a great deal to us and will continue to inspire our team. We look forward to welcoming you back to AYANA Midplaza Jakarta for another memorable stay. Warm regards, Guest Relations Team
Z***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Excellent service from all the staff (Ridho, Harry (front desk), Novindra (porter), Fahmi & Zaelani (pool attendants), and all the staff that we couldn't remember the names during our stay. All the best to the entire team. Highly recommend this hotel if you're looking after the service & location (city center).
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Accommodation's Reply
22 Aug 2026
Dear Valued Guest, Warmest greetings from AYANA Midplaza Jakarta! Thank you very much for taking the time to share your wonderful feedback and for highly recommending our hotel. We are delighted to know that you were pleased with the service provided by our team and enjoyed our convenient city-center location. We truly appreciate your special mention of Ridho, Harry from our Front Desk team, Novindra from our Concierge team, as well as Fahmi and Zaelani from our Pool team. We will be sure to share your kind words with them and the entire team. Your appreciation means a great deal to us and motivates our team to continue delivering warm and attentive service. We look forward to welcoming you back to AYANA Midplaza Jakarta for another memorable stay. Warm regards, Guest Relations Team
Ferry A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Everything was perfect when we stayed there. All the staff are helpful. The room, the facilities, the pool, jacuzzi, and the gym are so comfortable and luxurious. So we decided to come back in several weeks after, and we decided to staycation again in Ayana Jakarta for the next trip.
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Accommodation's Reply
11 Aug 2026
Dear Valued Guest, Warmest greetings from AYANA Midplaza Jakarta! Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to hear that everything was perfect during your stay and that you enjoyed the comfort and luxurious atmosphere of our rooms and facilities. It is especially heartwarming to know that our helpful and attentive team members contributed to making your stay a memorable one. We are even more pleased to hear that you have decided to return for another staycation at AYANA Midplaza Jakarta in the coming weeks. Your continued trust and support mean a great deal to us, and we look forward to welcoming you back and creating another exceptional experience for you. Warm regards, Guest Relations Team
M***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Lovely! As always. Thank you. Will be back again for sure!
2 people find it helpful
Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warmest greetings from AYANA Midplaza Jakarta! Thank you very much for sharing your wonderful feedback with us. We are truly delighted to know that you had another enjoyable stay and that our services and hospitality continue to meet your expectations. It was our utmost pleasure to welcome you back, and we sincerely appreciate your continued trust and support. We look forward to the privilege of welcoming you again to AYANA Midplaza Jakarta and creating another exceptional experience for your future visits. Warm regards, Guest Relations Team
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Definitely will go back for a staycation!
1 people find it helpful
Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Thank you so much for your wonderful feedback! We are delighted to know that you had an enjoyable stay and that you are already planning to return for another staycation. Your kind words truly mean a lot to us and motivate our team to continue providing memorable experiences for our guests. We look forward to welcoming you back to AYANA Midplaza Jakarta for another relaxing and enjoyable stay. Warm Regards, Guest Relations
M***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Amazing stay it was. Everything was perfect for us. Thank you to all the hotel's staff that were really helpful and very kind to us.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you had an amazing stay and that everything was perfect for you. Your kind words about our helpful and friendly team mean a great deal to us, and we will be sure to share your appreciation with them. We look forward to welcoming you back to AYANA Midplaza Jakarta soon. Warm regards, Guest Relations
B***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Good hotel and good place to stay.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your kind feedback. We are delighted to know that you had an enjoyable stay and found our hotel to be a great place to stay. We truly appreciate your support and look forward to welcoming you back to AYANA Midplaza Jakarta. Warm regards, Guest Relations
A***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Very recommended. The staff are professionals, close to the city center.
1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your kind review and recommendation. We are delighted to hear that you enjoyed your stay and appreciated our professional staff and convenient location. Your feedback means a lot to us. We look forward to welcoming you back to AYANA Midplaza Jakarta soon. Warm regards, Guest Relations
V***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
All the facilities and staff met expectations. The breakfast was delicious and varied. This was our umpteenth visit.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our facilities, services, and breakfast met your expectations. We are proud to know that you have repeatedly chosen Ayana Midplaza Jakarta as your preferred accommodation. Thank you for your trust and loyalty. We look forward to welcoming you back again and providing you with an even better stay experience. Sincerely, Customer Relations Department
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S***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
My favorite hotel for a staycation with the kids because the toilets are just like in Japan 🤭 Then yesterday, I tried playing tennis here for the first time and it turned out to be really good. Next time I want to come back here again and try playing squash. Hahahahaha...
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Thank you so much for your review and positive feedback. We are delighted to hear that our hotel is a popular choice for family holidays. We are especially pleased to hear that you enjoyed our tennis facilities, and we hope you will try our squash on your next visit. We look forward to welcoming you and your family back for another enjoyable holiday. Sincerely, Customer Relations Department
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V***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The staff, the front line, were all helpful, especially Ms. Hideki. The food was delicious. I'll definitely be back again.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted that you were impressed with the service from our entire team, especially Mr. Hideki, and the food we served. We will convey your compliments to Mr. Hideki and the entire team, which will motivate us to continue providing the best possible service. We are honored by your trust and hope to welcome you back in the future. Sincerely, Customer Relations Department
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V***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Although I was disappointed with the reservation cancellations, which resulted in numerous miscommunications, the service remained the same from my first visit. 100 stars for the front desk staff, but 1 for the Assistance Reservation Manager, Ms. Anastassia. Please be more detailed in your explanations next time. Thank you, Ms. Hideki, for your assistance. I will come back again.
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1 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you for your feedback and for sharing your experience with us. We are glad to hear that our front-line team, especially Ms. Hideki, provided you with excellent service and made your stay enjoyable. At the same time, we are sorry for the confusion regarding your reservation and the inconvenience it caused. Your comments about clearer communication have been noted and will be reviewed with our team for improvement. We truly appreciate your understanding and look forward to welcoming you back for a better experience in the future. Warm regards, Guest Relations
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ajat
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Awesome, the staff are friendly. The front office is also friendly and quick. Awesome.
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Accommodation's Reply
02 Jun 2026
Dear Mr. Ajat, Thank you very much for your kind feedback. We are delighted to know that you enjoyed your stay and appreciated the friendliness and responsiveness of our team, especially our Front Office staff. Your positive comments are truly encouraging and will be shared with the team as motivation to continue delivering excellent service. We look forward to welcoming you back again in the future. Warm Regards, Guest Relations
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Ardzuna S.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
One of the greatest stays in Jakarta~
1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Mr. Ardzuna, Thank you very much for your wonderful feedback. We are truly delighted to hear that your stay with us was one of the greatest experiences you had in Jakarta. Your kind words are greatly appreciated and serve as a strong motivation for our team to continue delivering excellent service and memorable stays for all our guests. We look forward to welcoming you back again in the near future. Warm regards, Guest Relations
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Very good hotel, service excellent
1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for your kind feedback and excellent rating. We are delighted to know that you enjoyed your stay and were satisfied with our service. Your appreciation means a lot to our team and serves as great motivation for us to continue delivering excellent hospitality. We look forward to welcoming you back again in the near future. Warm regards, Guest Relations
Number of reviews per page
20
40